Client Account Manager- Sound Transit - AECOM

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM is seeking a dynamic and experienced Client Account Manager to drive business growth for Sound Transit in Seattle. This external facing leader will represent AECOM with Sound Transit and be responsible for business development, sales, and strategy across all divisions for this key client with a goal of winning new and repeat business for all of AECOM’s service offerings. This position is expected to begin immediately.
 

Job Summary/Responsibilities

The candidate will need to be a growth minded leader who can work collaboratively with other senior leaders in Transportation and other Business Lines, and mentor staff in a fast pace setting to drive strategic planning, business development, sales & marketing, opportunity identification, capture management, and relationship building.  The candidate should be able to demonstrate an ability to listen to, understand, and meet client needs to serve as a trusted advisor; knowledge of the transportation planning, engineering, and construction industry; and develop knowledge of the company and be able to bring AECOM’s full suite of support services to meet Sound Transit’s needs. The candidate must be able to communicate their ideas clearly and convincingly verbally and visually to peers and senior leadership.

The responsibilities of this position may include, but are not limited to:

• Fully accountable for all business development activities with Sound Transit.
• Represent AECOM and serve a point of contact with Sound Transit Leadership.
• Review and understand AECOM’s obligations on current Sound Transit contracts.  Works with Regional Business Line Leader and operations team to facilitate successful project delivery, including rate negotiations strategy.
• Manage the AECOM Sound Transit Client Account Team. Set strategic direction to business development with Sound Transit.
• Regularly meet with staff from multiple levels of Sound Transit to obtain feedback on AECOM’s performance, understand and serve needs, and proactively identify opportunities.
• Position AECOM for pursuits and promote AECOM capabilities in front of the client.
• Leads preparation of Client Account Plan, coach pursuit teams in the development of winning Opportunity Capture Plans and coordinate resources with Marketing Lead.  May serve as capture manager for Enterprise Critical Pursuits.
• Develop and execute pursuit strategies to increase market share across Sound Transit’s pipeline of opportunities and coordinates pursuits among different disciplines.
• Monitor client satisfaction and addresses performance issues.
• Ensure Sound Transit continues to be a sustainable source of repeat business.
• Work with Regional Business Line Leader and Director of Growth for West Coast, Division Managers, and Pacific Northwest Business Development Leader on development of sales, strategies and opportunities.
• Develop and executes a Sound Transit focused conference plan. Maintain a high profile with Sound Transit and transportation industry.  Attend conferences and workshops to strengthen existing Sound Transit relationships and establish new Sound Transit relationships.
• Has a keen understanding of industry trends and market drivers.
• Provides leadership in recruiting, training, and retaining top talent for Sound Transit opportunities and projects.

Key performance indicators for this role include client satisfaction survey responses, Net Service Revenue (NSR) wins, NSR bookings, and NSR delivered.

Minimum Requirements

• Bachelor's degree in business, planning, engineering, architecture, or a related field.
• 10 years of professional experience in transportation industry.

Preferred Qualifications

• Experience in business development, and strong existing relationships with Sound Transit.
• Existing relationships within the transportation community in the Seattle region, and active involvement in relevant professional organizations.
• Demonstrated success in leading and wining proposals with Sound Transit.
• Team-oriented and able to work in a fast-paced environment with minimal supervision.
• Strong understanding of best practices in capture process for professional services.
• Familiarity with Salesforce or other CRM systems.
• Leadership position with Sound Transit or Sound Transit as a client.

About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.