Client Administrator - HB NEXT

Job Position: Client Administrator

Location: Lawrenceville, GA

The Client Administrator position is an entry-level role that supports the CPP Client Partner & Safety teams by performing a variety of administrative tasks. This role is essential for the continued growth and support of our clients, and it is a prerequisite to the Client Partner role. The Client Administrator is on the front lines of fielding client requests and ensuring these requests are completed in a timely fashion. This position exposes the Client Administrator to several essential areas of HB NEXT’s business including Safety & Consulting, Training & Credential Requirements, Software, Account Management, & Business Development. The goal is that the Client Administrator becomes familiar with HB NEXT’s Core service offerings to the point that they can effectively answer and facilitate most client’s questions / requests with the expectation of stepping into a Client Partner role and managing a book of thoughtfully assigned accounts. This position reports directly to the Safety & Training Manager.

Daily tasks include, but are not limited to:

• Data entry
• Facilitating client requests
• Client follow-ups via e-mail and phone
• Minor software support
• Pulling reports via SafetyCloud and sending to client management
• Weekly Safety Training Session Follow Ups
• Weekly Inspection Follow Ups
• Training Credential Reports and Follow Ups
• Safety Manual Reviews
• Safety Manual Update Calls
• Scheduling Meetings and/or putting together service schedules (GoToMeeting & Outlook)
• Other tasks may be assigned at the discretion of the Account Manager

Skills/Qualifications:

• Highly organized
• Strong communication and project management skills
• Ability to build and maintain relationships
• Must work well independently and as part of a team
• Knowledge in Microsoft Excel, Microsoft Word and Microsoft Outlook
• Willingness to learn and grow with the business

Benefits:

• Health Insurance
• Dental and Vision
• 401k with Company Match
• Corporate Profit Share
• Quarterly Bonus Program
• Paid Vacation

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