Client Business Lead, Hybrid, Express Scripts - The Cigna Group
Pittsburgh, PA
About the Job
The Director, Account Management will assist in developing strategies for effective client management. This position will direct and assess the account management services provided to assigned clients, manage ongoing client relationships to ensure the quality, consistency, satisfaction and renewal of services delivered and oversee the implementation of new accounts, products, policies and services. The role also facilitates interdepartmental communication and manages a team toward prime objectives of meeting member satisfaction and client retention.
ESSENTIAL FUNCTIONS
Direct and assess the quality, consistency, and satisfaction of services provided within the assigned business division.
Manage Directors located in one or more sites.
Work collaboratively with management team to provide career development opportunities, evaluate performance and provide feedback to promote employee growth and retention.
Assist VP in managing profit, revenue and gross margin for assigned clients.
Assists VP in developing strategic work plan goals to include, but not limited to, gross margin, client retention, renewal, and upsell targets.
Oversee the implementation of new accounts, products, policies and services.
Works with cross-functional areas such as sales, clinical programs, product management and operations to ensure successful implementations.
Act as a consultant in ongoing client relationships to ensure retention targets are met.
Oversees resolution of client issues.
Participate in sales presentations to potential clients.
Works with sales teams to maximize sales volume, client upsells and new market opportunities.
Works on special projects and task forces as assigned.
QUALIFICATIONS
Bachelor’s degree in related field or 18 to 22 years of experience
12 to 16 years relevant experience with Bachelor’s Degree or Master’s degree and 10 to 14 years of relevant experience
Strong PC skills including experience with Microsoft products and other technology driven tools
Exceptional verbal and written communication and presentation skills focused on internal and external clients
Extensive experience managing client implementations and relationships
Ability to provide excellent customer service, to motivate people and teams and meet project deadlines
Ability to travel overnight up to 20%
This role requires regular travel to client & customer sites & you must be fully vaccinated OR be required to undergo regular testing. If you’re unvaccinated, you will be required to self-test (test will be provided to you) and you must obtain a negative result no greater than three (3) calen-dar days prior to the meeting/travel departure.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
ESSENTIAL FUNCTIONS
Direct and assess the quality, consistency, and satisfaction of services provided within the assigned business division.
Manage Directors located in one or more sites.
Work collaboratively with management team to provide career development opportunities, evaluate performance and provide feedback to promote employee growth and retention.
Assist VP in managing profit, revenue and gross margin for assigned clients.
Assists VP in developing strategic work plan goals to include, but not limited to, gross margin, client retention, renewal, and upsell targets.
Oversee the implementation of new accounts, products, policies and services.
Works with cross-functional areas such as sales, clinical programs, product management and operations to ensure successful implementations.
Act as a consultant in ongoing client relationships to ensure retention targets are met.
Oversees resolution of client issues.
Participate in sales presentations to potential clients.
Works with sales teams to maximize sales volume, client upsells and new market opportunities.
Works on special projects and task forces as assigned.
QUALIFICATIONS
Bachelor’s degree in related field or 18 to 22 years of experience
12 to 16 years relevant experience with Bachelor’s Degree or Master’s degree and 10 to 14 years of relevant experience
Strong PC skills including experience with Microsoft products and other technology driven tools
Exceptional verbal and written communication and presentation skills focused on internal and external clients
Extensive experience managing client implementations and relationships
Ability to provide excellent customer service, to motivate people and teams and meet project deadlines
Ability to travel overnight up to 20%
This role requires regular travel to client & customer sites & you must be fully vaccinated OR be required to undergo regular testing. If you’re unvaccinated, you will be required to self-test (test will be provided to you) and you must obtain a negative result no greater than three (3) calen-dar days prior to the meeting/travel departure.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
Source : The Cigna Group