Client Care Coordinator - Brightways Counseling Group

Are you passionate about helping people in our community? Brightways is looking for a Client Care Coordinator to enhance our growing team. If you are looking for a company that values people, whose mission is to get help to our community, this may be the place for you! Our Client Care Coordinator positions start at $23 an hour with growth opportunities. We are looking for someone with people facing experience and who can demonstrate compassion, while maintaining a high level of organization.

The Client Care Coordinator plays a crucial role in the initial stages of client engagement for therapy and psychiatric services. This remote position involves conducting pre-intake consultations with potential clients while ensuring a compassionate, trauma-informed and professional approach throughout the process.  “In everything we do we believe in breaking down barriers and getting help to the community now”. 

• Pre-Intake Consultations: Conduct thorough pre-intake consultations with potential clients, providing professional and compassionate care.
• Client Information Gathering: Obtain and accurately record patient demographic details, behavioral health history, and client preferences for services and providers.
• Consent for Treatment: Review consent for treatment with clients, ensuring all necessary signatures are obtained.
• Introduce Technology: Ensure potential client access to and familiarity with technology or software necessary to successfully obtain services. 
• Appointment Scheduling: Assess current appointment availability, match clients with appropriate providers, and schedule intake appointments or add clients to the waitlist as needed.
• Connect to Resources: Promote the well-being of potential clients by sharing information about community resources supporting any expressed or observed needs related to Social Determinants of Health. 
• Administrative Support: Answer phone calls and perform administrative duties as required to support the smooth operation of the intake process.

• Education: High school diploma or equivalent.
• Experience: Two (2) years of experience in people facing environment, preferably in a multi-provider practice/hospital/mental health office.
• Preferred: Previous experience in a bilingual (Spanish/English) role. 
• Skills: Excellent communication and organizational skills, empathy, and the ability to work well under pressure. 
• Location: REMOTE! Priority will be given to applicants from Oregon. 

Requirements: 

• Adhere to HIPAA privacy standards and regulations.
• Serve as a professional representative for the company and employees.
• Support the vision, mission, and values of the organization in all respects.
• Comply with all applicable laws, regulations, policies, and procedures.

Competencies (Knowledge, Skills and Abilities): 

• Collaboration and team functioning - able to work independently and collaboratively as part of a multidisciplinary team.
• Able to work effectively in an organizational setting and understand how to utilize the chain of command to resolve problems.
• Efficiency and time management skills.
• Maintain confidentiality requirements regarding patients and employees.
• Excellent interpersonal, communication, and writing skills.
• Ability to deal professionally, courteously, and efficiently with the public, and to remain calm under stress.

• Ability to operate office equipment and various software and computer programs (Google, SharePoint, Microsoft, EMR/EHR).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must have HIPAA compliant office space.

Background Check Requirement

• A background check will be performed on all hires, post-offer. Employment is contingent upon passing this check.

Compensation and Benefits:

• Compensation starts at $23.00 per hour, with a potential for increase upon satisfactory review (first review within the first 90 days). 5% pay incentive for bi-lingual.
• (4) weeks of Paid Time Off (PTO) per year, pro-rated amount based on hire date.  
• Health Insurance - Employer contributions towards Medical, dental, prescription, and vision insurance with acupuncture, chiropractic, and orthodontia coverage through Moda Health (available the 1^st of the month following start date), HDHP w/ HSA.
• FSA - Medical and Dependent Care Flexible Spending Account (FSA).
• Supplemental Insurance - Life Insurance, Short Term Disability, Accident and Hospital Insurance offered through Aflac.
• Retirement - The company contributes up to 3% to your retirement without you having to contribute-investing in your future on your behalf! This begins after one year of service.

Get to know us better: 
https://www.brightwayscounseling.com/
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