Client Care Coordinator - Beltone PA

Come join a team of qualified professionals in a busy, growing office. We are an established company with excellent structure and core values.

POSITION OVERVIEW

JOB DUTIES & RESPONSIBILITIES (Key Accountabilities)

• Answers telephone and arranges appointments for the Hearing Care Practitioner (HCP).
• Directs caller to destination and records name, time of call, nature of business, media referral and person called upon.
• Collects and distributes mail, messages and reports to the accounting office or other members of the staff.
• Maintains patient files and schedules follow up appointments.
• Make sales calls to help generate business.
• Assist the HCP.
• Perform a variety of additional administrative and cleaning duties.
• Willing to work out of several office locations in the Central PA area as needed.
• All other duties as assigned.

DESIRED QUALIFICATIONS

• 2 years of previous office experience is preferred
• 2 years of previous sales and customer service experience is preferred
• Must be well organized and able to multitask effectively
• Must have the ability to communicate effectively in English
• Must be proficient in MS Office and possess good computer skills
• Must have the ability to sit at a desk for 70%-90% of the work day
• Must have experience entering data into a CRM

OTHER INFORMATION This job description is intended to be a general guideline for applicants, employees and managers. It is not to be construed as an exhaustive list of all duties, expectations or qualifications. This description does not create a contract or guarantee of employment. Management reserves the right to modify job responsibilities, expectations and qualifications.