Client Care Coordinator - Internal Medicine at Pieper Veterinary

Pieper Veterinary in Middletown, CT is searching for a kind, compassionate, and detail-oriented Client Care Coordinator (CCC) to support our Internal Medicine department. The client experience starts at the front desk, so we need a team that shares our goal of making the pets and people in our community healthier and happier. 

About You: 

We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease. 

We are seeking a Client Care Coordinator to provide concierge service between the client or the referring veterinarian, and the Pieper Memorial team from the moment of first contact with the hospital, throughout the patient’s stay, and after discharge. The CCC serves in all areas of communication, as an advocate for and liaison between the client and the medical team(s), to ensure clear, accurate information is relayed and delays are minimized. The CCC is also a department point person for the front desk to ensure a quick and efficient flow of communication between incoming calls and client’s questions.

What to Expect: 

• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within. 
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, an annual symposium, and any mentoring available to support and achieve your career goals! 
• Environment of Belonging: With so many specialties at your fingertips, it’s easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome. 

Anticipated Schedule:

This is a full-time, first-shift role. Some weekends and holidays may be required. 

Pay:

$16.50 - $24.00/ hour dependent on experience and education

What’s in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Comprehensive medical, dental, and vision insurance 
• Mental Health Focused Services
• 401(k) plan with a strong employer match 
• Up to 75% employee pet care discount 
• Annual uniform allowance 

We know it’s not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with. If you are interested in learning more about us, please visit: www.pieperveterinary.com

 #ACP1