Client Care Coordinator-VHS Hospice-FT - Hackensack Meridian Health

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Visiting Health Services of New Jersey (VHSNJ), a partnership between Hackensack Meridian Health and St. Joseph's Health, provides a comprehensive continuum of home health care and hospice services, support, and resources to patients and families in Passaic, Bergen, and parts of Morris counties. The VHSNJ multidisciplinary clinical and support teams provide high quality care to patients where they most want to be-in their homes.

At Visiting Health Services of New Jersey and Hackensack Meridian Health, we recognize our team members by offering a Total Rewards package including:  Comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401k match and Tuition Reimbursement.

Responsible for all aspects of client and caregiver scheduling, tracking visits, and case conferences.

• Schedule visits following organization standardized process; only those visits ordered by the physician.  Notify supervisor when requests are received that require a physician order.  Update client schedules on a daily basis to assure they are current according to organization policy and patient needs.
• Verify authorizations and notify clinical supervisors of activities that require direction or input.  Track and maintain disaster plan as appropriate if needed.
• Validate copies of caregiver documentation against schedules and reconcile incongruities.  Notify supervisor of outstanding documentation and interface with payroll and billing processes.  Verify all visits accurately and validate in the scheduler for payroll.
• Recognize patient grievances and direct them to the appropriate manager.
• Assist On-call RN with weekend and/or daily on-call process.  Schedule weekend visits/SOCs in a timely manner and enter into appropriate system.
• Ensure that every assigned SOC has been scheduled in appropriate system.
• Answer telephone promptly and in a courteous manner.  Taken accurate and complete messages and relay to the appropriate party.
• Maintain client/employee schedules accurately.  Enter into appropriate system in a timely manner.
• Fax all transfer forms to appropriate facilities and coordinators within 24 hours.
• Other duties and/or projects as assigned.  Complete other duties as assigned and demonstrate flexibility with job responsibilities in all areas.
• Adheres to HMH's Organizational competencies and standards of behavior.
• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 2 hours a day.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. Associate's Degree preferred.
• Two (2) Years Customer Service Experience
• Proficient in Microsoft Office Suite
• Strong Organizational Skills

Education, Knowledge, Skills and Abilities Preferred:

• Healthcare Experience