Client Care Director - Homewatch CareGivers of South Orange

Homewatch is a premier provider of private home care services.   We provide premier in-home care, services designated to enhance the well-being, independence, & dignity of our client.  We provide relief and assurance to family members who know that their loved ones are happy, safe, and cared for.  We do not believe in a one-size fits all solution; we tailor our care plans to each individual client’s needs.

The Client Care Director is a key member of our Client Service Team along with a Registered Nurse and Scheduler.  You will be responsible for handling leads (intake calls), meeting with potential clients, and once onboarded acting as the main point of contact for the client, family members, or client representatives communicating all schedules changes.  You will be required to communicate any changes to the client’s schedule or condition in real time to the Client Service Team.  In order to succeed in this role, the candidate must possess a can-do attitude, be able to multi-task, and must collaborate effectively with their peers.

Essential duties and responsibilities include the following:

Client Service-Case Management:

·       Handles and validates initial leads (intake calls)

·       Schedules in person visit with potential clients to assess their needs

·       Responsible for sending and executing the service agreement

·       Build rapport with assigned clients, family members, and or client representatives  

·       Acts as the primary contact for the client/client representative, communicates all schedule changes to the clients in real time

·       Resolves all client issues in real time

·       Communicates in real time any changes to the client’s schedule or condition to the client service team

·       Coordinates Registered Nurse visit and first day of service

·       Plays an active role in weekly client service roster meeting

·       Responsible for being part of on-call weekend rotation and once during the week 

·       Play a role in interview caregivers

Marketing:

·       Build relationships with referral sources to grow revenue where appropriate

·       Community & Facility Support as requested

Education & Requirements:

Prefered: Licensed Master of Social Work (LSW) required, Licensed Clinical of Social Work (LCSW) preferred.  At least 2 years of clinical experience, must be fully vaccinated against COVID-19. 

Experience & Qualifications:

• Must be skilled at establishing rapport and providing consultative customer service
• A winning smile and “can do” attitude
• Strong oral and written communications skills-articulate, courteous and friendly

• Attention to detail and ability to work in a fast-paced environment
• Intermediate computer skills in Microsoft Office products