Client Care Manager - Right at Home Southern Nevada

RIGHT AT HOME OF SOUTHERN NEVADA - HENDERSON OFFICE

CLIENT CARE MANAGER

DO YOU WANT TO CHANGE LIVES EVERY DAY?  ARE YOU PASSIONATE ABOUT IMPROVING THE QUALITY OF LIFE FOR AGING ADULTS? If so, Right at Home has the opportunity for you as Client Care Manager! LET'S START TALKING ABOUT LIVING!

Right at Home is the premier provider of non-medical home care in Southern Nevada. With offices in Henderson, NV and Tucson, Green Valley, & Sierra Vista in Arizona we serve clients throughout the area, helping older and disabled adults remain safely and independently in their own homes. Our mission is to improve the quality of life for those we serve. We accomplish this through our focus on delivering a "best in home care" experience through our RightCare approach: The RIGHT PEOPLE, doing the RIGHT THINGS, in the RIGHT WAY, for the RIGHT REASONS! Learn more about us by visiting our web site at www.RAHsouthernNV.com

Creating exceptional experiences for both our clients and our caregivers is what we are passionate about!

The Client Care Manager plays a substantial role in the day-to-day operations of Right at Home. 

• Are you looking for a challenging role that allows you to lead a team of caregivers, ensure the highest standards of caregiving service, and assist seniors and their families navigate the aging journey?
• Are you organized, good with details, and have solid follow-through skills?
• Are you compassionate, caring, kind and committed?

If so, Right at Home has the opportunity for you as the Client & Caregiver Experience Manager in our HENDERSON OFFICE!

This is a full-time position 40-50 hours per week. Typical business hours will be Mon-Fri, 8a-5p but this job will require some early morning, evening and weekend hours.

You will work from our HENDERSON, NV location at 50 S Stephanie St, Ste 203, but will spend substantial time in the field visiting clients, introducing caregivers to clients, training & supervising care staff, etc.

Primary Duties

Your primary accountability will be to ensure our clients and caregivers both have extraordinary experiences receiving care from or working for Right at Home.

You will also support the additional areas listed below and serve as the on-call manager on a rotational basis with other members of the office team.

§  Recruiting, onboarding, training and supervising caregivers.

§  Client/family relationships to ensure clients are delighted with the care they are receiving and having an extraordinary experience.

§  Conducting comprehensive needs assessments with prospective clients and client-caregiver introductions, supervisory visits, and periodic care plan updates.

§  Collaborating with the scheduling team to ensure client/caregiver visits are properly staffed.

§  Serving as the on-call manager on rotational basis with other members of the office/management team.

Core Competencies of the Client Care Manager

§  Verbal Communication

§  Listening

§  Likability

§  Decision-making & Judgment

§  Customer Focus

§  Coaching & Training

Ideal Client Care Manager Candidate

§  Must demonstrate TEAMWORK and URGENCY while juggling multiple priorities and projects - this includes willingness to conduct client visits outside of normal business hours on a regular basis.

§  Experience working as a Caregiver/CNA/PCA/HHA caring for older adults.

§  Experience in a SUPERVISORY or TRAINING role, particularly in the health care or senior care space.

§  Familiar with in-home care delivery.

§  Solid commitment to the company’s mission.

§  Must be flexible and able to work in the dynamic environment of a rapidly growing company, including working some early morning, evening and weekend hours as needed.

§  Consistent attendance and punctuality.

§  RESOURCEFUL, ENGAGED, and PROACTIVE

§  Strong customer service and interpersonal skills – HIGH EMOTIONAL INTELLIGENCE.

§  Maintain a PROFESSIONAL and POSITIVE attitude.

§  Ability and willingness to follow company procedures and pre-defined processes.

§  Excellent communication skills.

Other Client Care Manager requirements

§  Documentation of eligibility for work in the United States

§  Valid driver's license

§  Clean driving record

§  Able to pass fingerprint-based criminal background Check (can obtain)

§  Pass drug screening (no marijuana use)

§  First Aid & CPR certification (training provided)

§  Negative TB results (can obtain)

Benefits

§  Change lives every day!

§  Awesome team environment.

§  Casual dress every day.

§  Health, Dental, Vision and Life Insurance

§  401k

§  Profit Sharing

§  PTO & Paid Holidays

§  Use of Company Car

Let's start talking about living! Apply today!