CLIENT CARE MANAGER/SCHEDULING COORDINATOR FOR IN-HOME CAREGIVING - Home Helpers of Dallas

Job description

CLIENT CARE MANAGER/SCHEDULING COORDINATOR FOR IN-HOME CAREGIVING

Pay range: $45,000-$55,000 a year, depending on experience, qualifications and skill level.

Benefits: Health/Dental/Vision Insurance, Matching 401K

Home Helpers of Dallas (serving Dallas and Collin Counties) provides non-medical care to individuals in their own homes or communities, who need assistance caring for themselves as a result of old age, sickness, post-surgery recovery, dementia, disability and/or other inflictions. Our office is located in North Dallas at 17000 Dallas Pkwy, Suite 110, Dallas 75248

Hiring: Kind, Confident, self-driven, highly organized, flexible, goal oriented, creative problem-solving and goal driven person with advanced skillsets in communications, building rapport/connections, responding quickly to change and doing all of this with Integrity, Compassion and Good Spirit!

CLIENT CARE MANAGER/SCHEDULING COORDINATOR : to coordinate and oversee the care we provide for our clients.

As a Home Helpers Client Care Manager/Scheduling Coordinator, we will depend on you to be the link between our caregivers and clients. This salary position will require a highly organized, patient and compassionate person to quickly learn and understand the various nuances of both clients and caregivers and excel as a “matchmaker” dedicated to doing what is necessary to ensure the client’s needs are met. Responsibilities included in this role surround assessing clients’ needs for care, matchmaking/scheduling the appropriate caregiver(s) to each client’s case, obtaining employee availability for open shifts, monitoring and managing clients’ care (including periodic visits to connect and oversee client’s well-being and satisfaction level), interviewing/training new caregivers and performance evaluations. The ideal match for this position is highly organized in their office administrative skills, loves establishing rapport, setting goals and exceeding expectations, is able to counsel other employees as needed, has flexibility to address needs outside of” the usual business hours”, and has caregiving knowledge, skills and experience that they would enjoy providing a client, should the need arise.

If you share our compassion and respect for the elderly and want to be on the front lines overseeing the scheduling of caregivers, delivering compassion and ensuring excellence of care to those who depend on us, then we may have an excellent opportunity for you! Home Helpers of Dallas has established a reputation for high standards, outstanding service and outstanding caregivers. Our caregivers are our valued assets and positively impact the lives of the elderly who need companionship and/or personal care every to live life with independency, dignity and quality of life. Home Helpers of Dallas is a place where integrity, compassion and engagement with our clients

and our caregivers are essential to us. As a team, we take pride in doing what we do well and, in doing so, making this world a better - more caring - place!

Does this sound like the right fit for you?

The job description below outlines primary Qualities and Responsibilities of the Client Care Manager/Scheduling Coordinator

QUALIFICATIONS:

• INTEGRITY, DEDICATION, COMPASSION AND VERY STRONG WORK ETHIC

• Self-Driven towards Excellence

• Highly Organized, with the ability to multitask, work independently and adjust/respond to change quickly.

• Excellent problem-solving abilities regarding scheduling conflicts (and more) that require creative solutions.

• Skills and Personality to Excell in client interaction and personal “connection”.

• Team player, excellent communication skills, adaptable in different situations

• Ability to look at and contribute ideas to process improvement.

• Ability to work full time and with flexibility.

• Ability to multi-task and work independently.

• Proficient with Microsoft Word and Outlook, with a general understanding of Microsoft Excel (proficiency in Excel a plus!)

• Ability and personality type to comfortably work (with patience and professionalism) in a fast-paced environment, at times.

• Knowledge of general healthcare scheduling requirements and terminology

PREFERENCES:

• One year or more in scheduling position, highly preferred

• Caregiving experience preferred.

• Managing experience and skillset preferred.

• Experience working with Well Sky Software preferred.

• Nursing and/or social work background - very much a plus

RESPONSIBILITIES:

• Manage schedules and caregivers in a way that delivers ‘excellence in care’ to our clients and maintaining their trust by exceeding their expectations.

• Selects, schedules, and coordinates “well matched” caregivers based on client’s assessment and care plan for both new and existing clients that accomplishes continuity of excellent and reliable care for clients.

• Maintains all scheduling/availability of care givers, responds swiftly to situations of scheduling conflicts, emergencies and/or "call offs" arise, and accurately/expeditiously maintains up to date schedules in the Well-Sky system.

• Primary custodian of all system schedules--ensures overall schedule accuracy by periodic checks.

• Manages Caregivers by teaching and holding all accountable to their own job responsibilities. Counsel, coach, cheer on and terminates employees as needed.

• Responds promptly to any client complaints, documents complaints, and reviews complaints with the CEO or Office Manager

• Documents regularly according to company policies and Texas State Law Compliance.

Qualified and interested in this position? email: scott@hhdallas.com

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