Client Care Specialist - Ethos Veterinary Health
San Marcos, CA 92069
About the Job
Join Our Pawsome Team as a Client Care Specialist and Make a Difference!
Get to Know Us:
At Veterinary Specialty Hospital of San Diego – North County, we're more than just a hospital; we're a dedicated community of veterinary professionals passionate about providing exceptional care. As part of the Ethos Veterinary Health network, we advance veterinary medicine and improve the lives of our patients and their human companions. Here, you'll find a highly collaborative, team-oriented culture with endless opportunities for growth and development.
Your Role in Our Story:
As a Client Care Specialist, you'll be the heart and soul of our hospital, ensuring every pet and their human feels welcome and supported. Your role is crucial in creating a positive experience, from the moment clients walk through our doors to the follow-up care after their visit. You'll be the friendly face that clients rely on and the vital link between our medical team and the patients we serve.
Compensation: $18.50 and $23.50 per hour, based on skillset and experience
- A $25 overnight shift differential for shifts between 8 pm and 1 am.
- Double-time pay for working Ethos Observed Holidays!
Available Schedules:
Daytime:
Front Half: Sunday – Tuesday 3 x 12-hour shift and Sunday – Wednesday 4 x 10-hour shift
Back Half: Thursday – Saturday 3 x 12-hour shift and Wednesday – Saturday 4 x 10-hour shift
Swing: Wednesday - Saturday 5pm - 1am (4,10-hour shifts)
How You’ll Make an Impact:
- Be the first point of contact for our clients, providing top-notch customer support.
- Communicate with clients throughout their visit, ensuring they are informed and comfortable.
- Monitor and manage the Callback System, keeping clients updated and coordinating with the medical team.
- Organize and oversee daily and weekly appointments for smooth operations.
- Assist clients with financial transactions.
- Support the clinical team with follow-up calls and post-appointment tasks.
- Guide clients through potentially high-stress situations with empathy and care.
Who You Are:
- Experienced in the veterinary or healthcare field.
- Excellent communicator, both verbal and written.
- Highly organized with proactive thinking and a positive attitude.
- Thrives in a collaborative environment and is dedicated to building long-term relationships with colleagues, clients, and the community.
- Stays positive and performs well under stress.
Perks and Benefits – Why You’ll Love It Here:
Fun & Engaging Culture:
- Annual holiday parties and monthly birthday celebrations.
- Employee appreciation posts with a fun, changing monthly theme
- Monthly newsletter, The Scoop, to keep everyone in the loop.
- Paid volunteering for community events.
- One week a year dedication to Client Care Appreciation (we go above and beyond *wink)
Professional Growth:
- Flexible schedules with options for 3- or 4-day workweeks.
- Partnership with Purdue VT program and Ethos sponsored scholarships.
- Access to our free online library, Vet Bloom, for continuing education and training.
- Opportunities for growth and advancement into clinical or leadership roles.
- Have a Friend You’d Like to Refer? Veterinary and credentialed technician referral bonus offered!
Employee Support:
- On-site social worker for employee well-being.
- Dedicated onboarding with our Employee Experience Administrator
- Direct Development support with hospital leadership
Pet Perks:
- 75% Employee Pet Discount.
- Employee pet feeding discount program through Hills, Royal Canin, and Purina.
- Free Annual Exam, Vaccines, and Lab work when enrolled in our Blood Donor Program with our on-site Blood Bank!
- Collaborative Environment:
- Be part of a collaborative teaching facility.
- High-quality medicine, saving lives every day!
- Open schedules: Daytime: Thursday, Friday, Saturday (3 12-hour shifts or 3 10-hour shifts).
Full-time benefits include:
- 3 weeks accrued paid time off
- Health, dental, vision, disability, and life insurances plus flex-spending accounts after 30-days of employment
- 401(k) with employer contribution
- Employee Assistance Program to include assistance with mental health, financial and legal counseling, identity theft and fraud resolution.
- Ethos Embroidered business casual shirts and jacket provided
Join Us:
If you're passionate about veterinary care and want to make a real difference in the lives of pets and their families, we'd love to hear from you. Apply today and become part of our amazing team!
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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