Client Care Supervisor - Family Resource Home Care

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives! We are seeking an outgoing, motivated and humble Client Care Supervisor (CCS) to join our in Pendleton/Hermiston branches (you will float between both locations). As a CCS, you will play a crucial role in driving our business growth and ensuring the well-being of our clients. Your responsibilities will encompass sales/business development, client relationship management, and care plan oversight. You will work closely with our branch staff to develop and implement growth strategies. Responsibilities + Conduct assessments and evaluations for potential clients, understanding their specific needs and preferences. + Build rapport with potential clients and their families to establish trust and confidence in our services. + Bring on new clients by presenting customized care plans and service offerings. + Develop and maintain strong relationships with current clients and their families. + Stay informed about clients' evolving health conditions and needs, ensuring the delivery of appropriate care. + Provide exceptional customer service, promptly addressing any concerns or inquiries. + Regularly visit clients at their homes to assess their well-being and address any issues or improvements needed. + Review and update care plans as needed, considering clients' evolving requirements. + Ensure accurate and up-to-date documentation of client profiles and notes. + Provide clear directions for caregivers to reference when working with clients + Work with the Branch Manager and Caregiver Manager to develop business growth strategies. + Identify opportunities to increase billable hours and expand our service offerings. + Implement marketing and outreach initiatives to attract new clients and enhance our community presence. Requirements & Qualifications + 2+ years of experience in sales, marketing or business development; healthcare or home care setting preferred. + Proven ability to meet and exceed position quotas and/or goals + Bi-lingual preferred + Excellent written communication skills + Strong interpersonal and communication skills. + Customer-focused with a genuine passion for quality care and compassion. + Outgoing, personable, and able to build lasting relationships with clients. + Ability to work independently and in a team. + Comfortable working in the field, conducting assessments and client visits. + Must have a valid driver's license, auto insurance, clean driving record and access to a vehicle Work Schedule and Info Our typical office hours are Monday - Friday, 8am-5pm. You will spend 25% of your time in an office environment indoors. The additional 75% of your time will be in various client homes performing assessments or observations. What We Offer + Full time salary plus performance-based incentives + Comprehensive benefits - health, dental, vision + Paid Mileage: We provide a per mile reimbursement. + Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance. + Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that! + 10 Paid Holidays: Enjoy time with friends and family during the holidays. + Ongoing training and professional development opportunities + Company matching 401(k)