Client Concierge - Luxury Customer Service - Integrity Placement Group

Client Concierge

The Company: Our client is an innovative company focused on anti-aging, health optimization and human performance. Specializing in hormone replacement therapy, sexual health, weight loss, and anti-aging medicine for both men’s health and women’s health. Their goal is to optimize the health of patients so they can reach their full potential and achieve a better quality of life.

The Position: Our Client is looking for a Client Concierge and currently offering the following compensation and benefits:

• $21 Per Hour
• Productivity Bonuses
• Health Insurance
• Dental Insurance
• 15 Days of PTO
• Paid Holidays

Responsibilities:

• Monday-Friday 8am-5pm (40 Hour Work Week)
• No Weekends
• Providing Top-Notch Concierge Customer Service and Anticipating Client’s Needs Before They Arise
• Serve as the Primary Point of Contact For Premium-Tier Clients, Ensuring an Exceptional Experience From Start to Finish
• Handle Client Inquiries with Professionalism, Courtesy, and Efficiency, Maintaining the Highest Level of Confidentiality and Compliance with HIPAA Laws
• Coordinates and Manages Client Appointments, Follow Ups, and Special Requests to Ensure a Personalized Experience
• Collaborates with Internal Teams to Maintain Consistent and Exceptional Service Standards
• Provides Thoughtful Recommendations for Services, Treatments, and Products Based on Individual Client Profiles
• Manage Client Information and Documentation Accurately and Securely

Requirements:

• Familiarity with Luxury Service Environments, Including Hotels and High-end Retail is Beneficial
• A Positive, Customer-Focused Attitude with a Passion for Health and Wellness
• Ability to Work in a Fast-Paced Environment While Maintaining Attention to Detail
• Medical Knowledge is a Plus but Not Required
• Strong Communication Skills

Apply HERE or Send Resume to Amy@theipgteam.com