Client Contact Center Representative - Federated Mutual Insurance Company

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.

Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect.  We strive to create a work environment that embodies our values and commitment to diversity and inclusion.  We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities.  Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.

As a Client Contact Center Representative, you will work directly with customers and sales representatives to answer questions, fulfill service requests and advise on insurance coverage and pricing options. We are looking for someone with effective and energetic phone skills, problem solving and prioritizing skills, combined with a genuine desire to help others and create an exceptional customer experience. An insurance background is not required – we provide excellent training!

Pay for this position is $23.80

Additional Qualifications Needed:

• Minimum of a two-year degree or equivalent experience
• Prior experience and excellent skills in customer service and phone communications
• Excellent communication and interpersonal skills
• Ability to balance multiple tasks and changing priorities with high attention to detail
• Ability to work effectively in a team environment
• Strong keyboarding skills and ability to work with multiple computer applications

You will go through an 8 week training program that begins on January 13, 2025. Hours during training will be 7:30 a.m. - 4:00 p.m. Shift hours after training will vary.

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You. 

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

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