Client Coordinator Receptionist - Spanish Bilingual - Consejo Counseling and Referral Service

Client Coordinator Receptionist - Renton, WA

Consejo Counseling and Referral Service is looking to hire a Full Time or Part Time Client Coordinator for our Renton location.

Relocation Cost Assistance plus Sign on Bonus.

We also offer exceptional benefits, including medical, dental, vision, a 401(k), vacation time, sick time, paid holidays, personal days, life insurance, AD&D, training funds, and your birthday off.

Summary of Job Description:

This position has a dual role within Consejo Counseling and Referral Service. Reporting directly to the Clinical Supervisor, administrative support staff will have primary duties in the screener role and receptionist; as well as supporting Consejo's leadership team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct telephone screening for client referrals for the mental health program.
• As needed, conduct face-to-face client screenings for the Children's and Family Services and the Adult and Adult with Disabilities Mental Health Departments.
• Consult with therapist, mental health program managers/supervisors as needed to determine response time.
• Handle crises as they arise during screening or via incoming telephone calls received from the public during business hours.
• Maintain cooperative working relationship with agency staff, community and social and health services agencies.
• Requests files from medical records for returning clients.
• Participate in required agency training and staff meetings.
• Maintain close contact with program managers and supervisors.
• Ensure proper intervention and follow up with staff cooperation.
• Ensure proper intervention and follow up of screenings.
• Refer clients to appropriate services within the agency and/or community agencies.
• Coordinate crisis responses with the appropriate department or agency.
• Schedule screening appointments and obtain necessary all documentation during the screening process.
• Track the screenings and intake appointments.
• Contact client one day prior to the intake interview to ensure appointment is kept or re-schedule as needed.
• Assign client numbers.

• Responsible for Front Desk Support
• Provide reminder calls to clients who have scheduled appointments.
• Schedule Doctor's appointments
• Manage multi-line phone system, including answering questions, directing calls and transfer calls as necessary.
• Process client payments, reconcile daily as required.
• Provide word processing, spreadsheet and data base computer support for staff as assigned.
• Process miscellaneous funds received in the agency.
• Greet clients and advise therapists and other providers of client arrivals.
• Greet and direct visitors as appropriate.
• Sort and distribute incoming mail, and meter outgoing mail for postal pickup.
• Create charts as required and requested.
• Provide copying support service for staff as assigned.
• Maintain inventory stock of agency/department forms.
• Monitor supply inventory and alert Supervisor of needs.
• Maintain office equipment in a serviceable condition.
• Provide agency/community resource information to clients/visitors as directed.
• Provide administrative support to senior management as directed.
• Assist in updating agency website as necessary.
• Order office supplies for all agency
• Fulfill other duties as may be assigned to meet agency operations needs.

QUALIFICATIONS:

• High School diploma required plus 2 years' experience or AA a plus.
• Proficient in speaking, reading and writing both English and Spanish.
• Assist all levels of management upon request.
• Demonstrated ability to multi-task, plan and prioritize.
• Demonstrated experience in an office setting.
• Ability to work with all levels of staff and management.
• Proficient in Microsoft Office.

WORK SCHEDULE

This position works a typical schedule of 8 - 5 PM or 7 to 1pm, Monday to Friday.

SALARY

$17.07 - $21.63/hr. depending on experience and qualifications.

READY TO JOIN OUR TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this Client Coordinator Receptionist job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!