Client Coordinator Representative - Ultimate Staffing Services

Job Description

The Client Coordinator Representative is responsible for delivering outstanding customer service to all stakeholders. This role involves administrative processing of credentialing services and ensuring accurate internal record maintenance.

Location: Gaithersburg, MD

Pay: $20-$23

Hours: Part-Time 9AM-1PM Monday through Friday

Key Responsibilities:

* Handle telephone and email inquiries promptly.

* Provide basic technical support for Aspire study tools and Navigator tools.

* Update and maintain records in the Client Relationship Management (CRM) database.

* Review and process transcripts and Degree Verification Forms (DVFs).

* Conduct quality checks on various services, including:

o Name change requests

o Certification verifications

o Exam applications

o Renewal applications

o Reinstatement applications

o Score reports

* Process refund and receipt requests for approval.

* Submit IT support tickets as necessary.

* Track and process transcripts/DVFs for students not in the system upon receipt (NIS).

* Assist in documenting and maintaining departmental procedures.

* Participate in audits and updates of company forms, handbooks, and web content.

* Complete cross-training for all client management and credentialing functions as required.

Qualifications/Skills:

* Experience with both online and phone support.

* Strong customer service skills, including effective listening.

* Excellent written and verbal communication abilities.

* Professional and positive demeanor.

* Solution-oriented problem-solving skills.

* Client-focused mindset.

* Proficiency in Microsoft Office Suite and CRM systems.

* Ability to multitask and pay attention to detail.

* Strong time management skills.

* Eagerness to learn new skills as needed.

* Team-oriented attitude.

Education and Experience:

* 1-2 years of customer service and administrative experience required; 5 or more years preferred.

* Associate or Bachelor's Degree preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.