Client Experience Coordinator - United Wholesale Mortgage
Pontiac, MI
About the Job
The Client Experience Coordinator works within the Client Outreach team with responsibilities that include Magic Makers, Make It Right, Loan Officer Partner Points and feedback provides via Ushare and NPS.
WHAT YOU WILL BE DOING
Our job is to make a positive impact on our clients experience with UWM.
- Research, process, track and manage all our clients redemptions.
- Streamlining the client experience through Partner Points
- Support and shape the relationships between team members and our clients
- Understanding the needs and wants of clients through gift giving and our client incentive program
- Research, process, track and manage all case types.
- Collaborate with others for creative and unique gift ideas.Continual service improvements to ensure that our clients’ needs are met.
- Work pro-actively within the Client Experience team to assist with problem solving, feedback and communication.
WHAT WE NEED FROM YOU
Must Have Qualifications:
• Strong writing and grammar skills
• Minimum of three years of job related experience
• Passion for client service and able to work in a face paced environment
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
- Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi