Client Experience Lead - Analytics & Social - FleishmanHillard
San Francisco, CA
About the Job
Overview
Methods+Mastery has an immediate opening for a talented, experienced Client Experience Lead who will lead and support our roster of Fortune 50 clients and our rapidly growing analytics & social media offerings. The Client Experience Lead will support a portfolio of the agency’s largest and fastest-growing accounts. This role requires strong client relation skills and a mastery of the analytics and social media landscape. Positions are available in Texas, California, Maryland, Virginia, Illinois, Missouri, Massachusetts and Washington, D.C. This position offers the opportunity for a hybrid set-up with work-from-home and work-from-office flexibility.
We’re seeking someone who is passionate about tech and social media and staying up-to-date with the latest trends. Someone who has an innate curiosity and the desire to find out "why?” Our team is growing at an amazing rate, and this is an opportunity to produce work for top clients in an entrepreneurial and collaborative environment that values team above all. We do great work – and hire only great people, too.
Methods+Mastery is actively committed to increasing our team’s diversity, aggressively eliminating systemic barriers to equity, and fostering a culture where different backgrounds and perspectives are respected and celebrated. We firmly believe a team of many diverse perspectives not only makes M+M a better place to work, it is also critically important for producing creative and thoughtful work that represents the world we live in. To that end, we strongly encourage applications from women, people of color, members of the LGBTQ+ community, veterans, individuals with disabilities, and neurodivergent people.
The anticipated salary range for this position is $88,200 - $108,000.
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications and geography. A range of medical, dental, vision, 401(k) matching, paid time off and/or other benefits also are available.
Sound like what you’re looking for?
Responsibilities
+ Provide regular strategic counsel directly with senior clients and agency team.
+ Work collaboratively with a team of social and content strategists, planners, data analysts and creative designers.
+ Act as the main point of contact for our clients.
+ Guide and document briefing inputs from clients, including advising on methodologies, timeline and budget.
+ Map out client priorities.
+ Create project plans and timelines.
+ Track deliverables and progress against established timelines.
+ Understand individual team members’ strengths and allocate them to projects
+ Scope new project and service requests based on level of effort, resources and relevant client inputs; develop scope of work documents and staffing plans.
+ Actively stay up to date on platform changes, new offerings, best practices, and competitive case studies and provide unique POV and recommendations for our clients.
+ Manage budgets and resources, including monthly, quarterly and annual account forecasting.
+ Support the Insights, Strategy, Creative and Comms teams in understanding the clients’ needs and briefs.
+ Serve as the client’s advocate and “voice” in all internal meetings representing their needs, requirements and points of view.
+ Discover and secure opportunities to deepen the client relationship.
+ Contribute to Methods+Mastery’s culture of innovation and curiosity.
+ Grow our business with existing and new clients by collaborating on new business pitches and proposals, and consistently putting innovative ideas and approaches forward to our clients.
Qualifications
Must-haves:
+ 6-10 years of experience, preferably in an advertising, digital or PR agency.
+ Experience in a client-facing account management, social strategy/analytics or strategic advisor role, preferably in an advertising, social or digital marketing agency.
+ Understanding of analytics and their role in forming insights.
+ Comfort in finding the meaning in data, turning data into stories, and presenting data.
+ Excellent verbal and written communication skills to develop relationships with internal and external stakeholders and present smart strategies with passion.
+ Strong ability to facilitate discussion, collaboration, and consultation with internal and external stakeholders.
+ Successful experience in a client-facing role with management responsibilities (project, account, people).
+ Deep knowledge of social media platforms & passion for staying up-to-day on changes and best practices – LinkedIn, X, YouTube, Facebook, Instagram, Threads, Pinterest, TikTok etc.
+ Working knowledge of social media monitoring and measurement tools (e.g., Brandwatch, Sprinklr, Tubular, Facebook & Instagram Insights, YouTube Insights, TikTok Analytics, X Analytics, LinkedIn Insights).
+ Attention to detail with strong project management and prioritization skills; ability to manage ad-hoc requests in tandem with ongoing projects, working in partnership with a project/resource manager. Familiarity with Agile and Scrum-based project management principles is ideal.
+ Collaborative attitude, strong work ethic, and the ability to thrive and excel in a challenging fast-paced environment.
+ Willingness to work flexibly to meet deadlines and collaborate with colleagues in different time zones.
+ Attention to detail with strong project management and prioritization skills; ability to manage ad-hoc reporting requests in tandem with ongoing projects.
Nice-to-haves:
+ Agency experience
+ Experience utilizing research and analytics to develop social media campaign strategy and/or content strategy based on insights. Comfort in finding the meaning in data and presenting data-driven strategy.
Methods+Mastery has an immediate opening for a talented, experienced Client Experience Lead who will lead and support our roster of Fortune 50 clients and our rapidly growing analytics & social media offerings. The Client Experience Lead will support a portfolio of the agency’s largest and fastest-growing accounts. This role requires strong client relation skills and a mastery of the analytics and social media landscape. Positions are available in Texas, California, Maryland, Virginia, Illinois, Missouri, Massachusetts and Washington, D.C. This position offers the opportunity for a hybrid set-up with work-from-home and work-from-office flexibility.
We’re seeking someone who is passionate about tech and social media and staying up-to-date with the latest trends. Someone who has an innate curiosity and the desire to find out "why?” Our team is growing at an amazing rate, and this is an opportunity to produce work for top clients in an entrepreneurial and collaborative environment that values team above all. We do great work – and hire only great people, too.
Methods+Mastery is actively committed to increasing our team’s diversity, aggressively eliminating systemic barriers to equity, and fostering a culture where different backgrounds and perspectives are respected and celebrated. We firmly believe a team of many diverse perspectives not only makes M+M a better place to work, it is also critically important for producing creative and thoughtful work that represents the world we live in. To that end, we strongly encourage applications from women, people of color, members of the LGBTQ+ community, veterans, individuals with disabilities, and neurodivergent people.
The anticipated salary range for this position is $88,200 - $108,000.
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications and geography. A range of medical, dental, vision, 401(k) matching, paid time off and/or other benefits also are available.
Sound like what you’re looking for?
Responsibilities
+ Provide regular strategic counsel directly with senior clients and agency team.
+ Work collaboratively with a team of social and content strategists, planners, data analysts and creative designers.
+ Act as the main point of contact for our clients.
+ Guide and document briefing inputs from clients, including advising on methodologies, timeline and budget.
+ Map out client priorities.
+ Create project plans and timelines.
+ Track deliverables and progress against established timelines.
+ Understand individual team members’ strengths and allocate them to projects
+ Scope new project and service requests based on level of effort, resources and relevant client inputs; develop scope of work documents and staffing plans.
+ Actively stay up to date on platform changes, new offerings, best practices, and competitive case studies and provide unique POV and recommendations for our clients.
+ Manage budgets and resources, including monthly, quarterly and annual account forecasting.
+ Support the Insights, Strategy, Creative and Comms teams in understanding the clients’ needs and briefs.
+ Serve as the client’s advocate and “voice” in all internal meetings representing their needs, requirements and points of view.
+ Discover and secure opportunities to deepen the client relationship.
+ Contribute to Methods+Mastery’s culture of innovation and curiosity.
+ Grow our business with existing and new clients by collaborating on new business pitches and proposals, and consistently putting innovative ideas and approaches forward to our clients.
Qualifications
Must-haves:
+ 6-10 years of experience, preferably in an advertising, digital or PR agency.
+ Experience in a client-facing account management, social strategy/analytics or strategic advisor role, preferably in an advertising, social or digital marketing agency.
+ Understanding of analytics and their role in forming insights.
+ Comfort in finding the meaning in data, turning data into stories, and presenting data.
+ Excellent verbal and written communication skills to develop relationships with internal and external stakeholders and present smart strategies with passion.
+ Strong ability to facilitate discussion, collaboration, and consultation with internal and external stakeholders.
+ Successful experience in a client-facing role with management responsibilities (project, account, people).
+ Deep knowledge of social media platforms & passion for staying up-to-day on changes and best practices – LinkedIn, X, YouTube, Facebook, Instagram, Threads, Pinterest, TikTok etc.
+ Working knowledge of social media monitoring and measurement tools (e.g., Brandwatch, Sprinklr, Tubular, Facebook & Instagram Insights, YouTube Insights, TikTok Analytics, X Analytics, LinkedIn Insights).
+ Attention to detail with strong project management and prioritization skills; ability to manage ad-hoc requests in tandem with ongoing projects, working in partnership with a project/resource manager. Familiarity with Agile and Scrum-based project management principles is ideal.
+ Collaborative attitude, strong work ethic, and the ability to thrive and excel in a challenging fast-paced environment.
+ Willingness to work flexibly to meet deadlines and collaborate with colleagues in different time zones.
+ Attention to detail with strong project management and prioritization skills; ability to manage ad-hoc reporting requests in tandem with ongoing projects.
Nice-to-haves:
+ Agency experience
+ Experience utilizing research and analytics to develop social media campaign strategy and/or content strategy based on insights. Comfort in finding the meaning in data and presenting data-driven strategy.
Source : FleishmanHillard
