Client Experience Specialist - Street Property Team

Summary

Are you passionate about creating exceptional client experiences? Do you thrive on building relationships and generating referrals? We're seeking a dynamic Client Experience Specialist to join our high-performing real estate team!

Key Responsibilities:

• Deliver 5-star experiences to clients, vendors, and partners
• Manage the referral communication process and generate referrals
• Support agents in achieving client satisfaction through transaction coordination
• Oversee seamless transaction coordination from initial contact to closing
• Implement "surprise and delight" moments for clients
• Develop and execute a 36-point client touch program
• Create and manage newsletters for client and agent databases
• Own social media content creation, including videos
• Build and maintain vendor partnerships
• Assist with agent onboarding

Success Metrics:

• 50% referral capture rate for the team
• 5-star reviews on 90% of transactions
• Referrals generated on 50% of transactions
• "Surprise and delight" moments on 80% of transactions

Ideal Candidate:

• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Creative problem-solver with a client-first mindset
• Experience in real estate or client service role preferred
• Proficiency in social media and content creation

About-our-team

At Street Property Team, we strive to provide the highest level of service to our clients. We do this through superior technology that maximizes the reach of our efforts, teamwork & supportive collaboration, deliberately-formed positive habits, and a culture of exceptional performance. We show up each day with a smile, and a positive attitude towards breaking previous records. Street Property Team’s clients realize success because we invest in our people. When committed individuals have the education, tools, and the support they need to thrive, excellence is achieved. Join us and get ready to be the best version of yourself.