Client Fulfillment Specialist - Rinchem Company, Inc.

What You'll Be Doing:

As a Client Fulfillment Specialist, you’ll be part of a pivotal role in our organization. Ensuring that efficient and accurate preparation of customer orders. Opportunity to collaborate with warehouse, suppliers, and customers to ensure the perfect order index.

Shift:

Sunday through Wednesday 6:00AM – 4:30PM

Why Rinchem:

Are you ready to embark on a thrilling career that combines innovation, efficiency, and global impact?

 

Look no further than joining a leading chemical logistics and transportation company—Rinchem.

 

As a vital player in this dynamic industry, you'll experience firsthand the unparalleled opportunities it offers. You’ll be at the forefront of revolutionizing supply chain management and ensuring the safe and reliable transportation of crucial chemicals worldwide. Work alongside a diverse team of experts, collaborating on cutting-edge solutions that drive sustainability, optimize operations, and adhere to stringent safety standards. With each day presenting new challenges and chances for growth, a career in chemical logistics and transportation promises not only a stimulating work environment but also a chance to make a lasting difference in the world.

 

Rinchem is an innovative chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity and pre-packaged chemicals, gases, and hazardous goods. Rinchem works with Fortune 500 and regional customers in exciting industries like semiconductors and electronics, biotech, pharmaceutical, aerospace and defense, and other manufacturing industries to streamline some of the most complex and demanding supply chains. Rinchem has active operations in the United States, Israel, South Korea, Taiwan, Ireland, and Malaysia.

 

Founded in 1976, Rinchem provides its customers with world-class warehousing, trucking, international freight forwarding, logistics technology, and data analytics to bring the highest performance and value to its clients’ supply chains. The company manages a diverse network of temperature-controlled and hazardous material warehouses in locations across the globe. Additionally, Rinchem has an extensive team of hazmat-trained drivers and a fleet of nearly 800 specialty vehicles including temperature-controlled, hazmat-customized trucks and trailers. Rinchem’s transportation and warehousing network are linked through the company’s proprietary, web-enabled software Chem-Star® that provides customers with real-time visibility into inventory location and status.

 

In 2022, Stonepeak Partners, a leading alternative investment firm specializing in infrastructure and real assets, announced a definitive agreement to acquire a majority stake in Rinchem. This partnership allows Rinchem to tap into Stonepeak’s deep experience in owning and growing mission-critical infrastructure businesses globally. Join Rinchem and be part of shaping a brighter future for global technology.

Why You'll Like This Job:

• Great people and a great place to work.
• Exciting and challenging work that helps build the future of technology from the foundation up. 
• Flexible working environment where you can fit life around work—we call that balance.
• Opportunity to further your career and advance your skills.

Scope and Responsibilities:

Some of your duties will include:

 

• Enter orders in the appropriate SOR meeting accuracy and timeliness guidelines
• Works with Warehouse to ensure inventory accuracy to expedite orders
• Escalates Customer Service Issues to Supervisor or Customer Service Specialists
• Performs order entry into the Chem-Star WMS and/or customer system(s) of record as a backup only
• Initiates and receives telephone and email communication with customers
• Escalates and communicates with internal and external customers as needed or requested
• Research escalated issues and communicates back with customer in a timely manner
• Research customer questions and inquiries and reports findings in an agreed upon, timely manner
• Trains backup [or 2-in-a-box] to perform all functions for their assigned responsibilities
• Researches discrepencies for warehouse and customer *Other projects as assigned

Reasonable Accommodation:

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation at any point in the application process, please contact us via email at accommodations@rinchem.com so we can connect you with someone that can assist you. Please be aware that this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests and communications.

Our Commitment To You:

Our aim is to foster a culture where every member of Rinchem feels valued, supported, and inspired to achieve individual and corporate goals with character, competence, and commitment. This includes providing opportunity and access for all people across differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability status, political affiliation, veteran status, and socio-economic background.

Qualifications:

You should have the following: 

 

• High School Diploma
• Some College Preferred
• Computer Literate
• Data Entry/Typing
• 10 Key Experience Preferred
• Necessary certifications as required: IATA, IMDG, RCRA, etc. (We will train you!)
• At least 3 years of customer service experience
• Strong written and verbal skills
• Ability to remain professional and courteous in all situations
• Ability to know when to escalate problems to management that could be critical
• Clear understanding of assigned customers scope of work and work as a team
• Ability to create accurate, meaningful, and professional correspondence
• Beginning Excel
• Strong typing and keyboard accuracy