Client Intake Specialist at Nelson Connects

Client Intake Specialist (Contract)

You are a dedicated professional with a passion for social justice, equity, and community support. You are organized, detail-oriented, and capable of working with diverse populations.

This position pays: $23-$27

Location: San Rafael, CA 

What you will be doing:

• Provide front-office support, assist walk-ins, answer incoming phone calls, and data entry, etc. 
• Complete applications and enter client information into databases
• Help families complete applications, explain guidelines, and verify documentation
• Provide information on community resources and services
• Handle phones, filing, copying, scanning, and correspondence
• Prepare enrollment packages and assist with translations
• Provide translation during meetings
• Collect demographic data for reports
• Maintain waitlist and respond to inquiries
• Contribute to online content with approval
• Perform additional tasks as needed

What you bring:

• Proficiency in Microsoft Office and program-specific databases
• Proven data entry skills
• Proficiency in general clerical tasks
• Ability to type 50 words per minute
• Excellent customer service skills
• Fluency in English and Spanish
• Knowledge of equity, inclusion, and diversity principles
• Ability to work collaboratively in a fast-paced environment

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

To learn more about our workplace culture and the position, please apply!

#pando

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + state mandated benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.

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