Client Management Engineer - SCCM Operations Lead - Ford Motor Company

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation. As a key member of our Enterprise Technology group, you'll play a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. Selected individual will lead efforts related to the engineering, implementation and ongoing support and maintenance of Ford's client management infrastructure (SCCM, Dynatrace/SCOM, SCCM co-management) and all client management initiatives. As the team lead, this person will be expected to partner with resources across multiple teams globally and document/manage project plans for each project using Rally, including documenting risks/issues for management to ensure that the objectives are completed on time. This individual is expected to demonstrate strong SCCM Admin/Technical skills as well as Project Management skills. Creativity and analytical thinking will be used in order to shape the design and controls implementation of key client strategies. This position is suited to someone who is both comfortable working independently and also collaborating with both SCCM engineering and external teams/suppliers, as well as department leadership. This client management team is comprised of seasoned engineers committed to delivering high quality technology experiences and helping the business succeed. The team is located in both Dearborn, Michigan and Chennai, India in order to cover Ford Motor Company's entire global footprint. **What you'll be able to do** : + Lead and manage all SCCM Ops-related work/projects, including SCCM, SQL, CMG, TLS upgrades and quarterly patching of servers. Engage with the latest projects related to Ford's Modern Desktop initiative (e.g. SCCM Co-Management). + Setup, configure and troubleshoot SCCM Site Servers such as Distribution Points, Management Points, Software Update Points, etc. Configure, analyze and respond to/resolve system outages and performance degradation using Dynatrace and SCOM monitoring tools. + Lead troubleshooting conversations and manage open cases with Microsoft. Maintain a broad understanding of the service components and strategy, and effectively communicate to stakeholders. + Document & update project plans using the team's Rally board (Features & User Stories); identify and document risks/issues in a timely manner and drive the project work to completion on time as per our commitments to management. + Manage service components throughout their lifecycle. Create product roadmaps and maintain technology component records for applications and infrastructure. + Partner with engineers to complete required security assessments and documentation for products in the Client Management portfolio. + Lead knowledge management efforts for products in the portfolio, including development and upkeep of component knowledge articles. + Expected to work occasional weekends to support SCCM upgrades and maintenance. **The minimum requirements we seek** : + Bachelor's degree in Computer Science or other related field + 5+ years of experience working as a SCCM Administrator responsible for managing a large-scale/global SCCM server-based infrastructure that supports over 10k Windows-based PCs/Laptops (not a SCCM Console user that deploys software/patches) + SCCM Cloud Management Gateway installation and maintenance + SCCM Application Model Packaging experience + Strong Project Management, team leadership and multi-tasking skills; demonstrated prior experience rolling out a global SCCM infrastructure upgrade using an Agile approach + Programming or scripting experience (VBScript, PowerShell) + Strong knowledge of Active Directory and SQL Server + Advanced knowledge of Windows Server OS + Ability to work independently on assigned tasks with minimal guidance + Strong analytical and problem-solving skills + PC/Laptop-based technical support expertise with Windows 10 + Strong organizational and presentation skills + Customer-focused mentality **Our preferred requirements** : + PC/Laptop-based technical support expertise with Windows 11 + Experience using Rally + Working knowledge of Canonical Landscape and/or JAMF (used to support our Ubuntu and MAC devices) + SharePoint Administrator experience + Experience writing SQL Server Reporting Services (SSRS) reports **What you'll receive in return** : As part of the Ford family, you'll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings, and stock investment plans, incentive compensation, and much more. You'll also experience exciting opportunities for professional and personal growth and recognition. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. For information on Ford's salary and benefits, please visit: https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-1.pdf (https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-2.pdf) SOUTHEAST MI RESIDENTS: Please note, this job is posted as remote unless the selected candidate lives within 50 miles of Dearborn, MI. In this case we request the candidate to be on-site 1-2 days a week. **Requisition ID** : 33798