Client Manager - Jersey City, NJ - Georgia IT Inc.

Job Title                       :           Client Manager
Location                      :           Jersey City, NJ
Position Type               :           Full Time
Interview mode            :           Phone

 
Job Description:

Banking Experience is a BIG PLUS

Only US Citizen and Green Card

Client Manager/ Account Manager Responsibilities:

Operating as the lead point of contact for any and all matters specific to your accounts

Building and maintaining strong, long-lasting customer relationships

Overseeing customer account management, including negotiating contracts and agreements to maximize profit

Job brief

We are looking for an Client Manager to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

What does an Client Manager do?

Client management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Client Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.

If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we'd like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.

Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run. 

Responsibilities

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Requirements

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Client Manager or relevant role

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

BA/BS degree in Business Administration, Sales or relevant field.