Client Offboarding Account Manager Associate - JPMorgan Chase Bank, N.A.

Are you ready to take your career to the next level with a global leader in financial services? Join JPMorgan Chase & Co. as a Bankruptcy Service Associate and become an integral part of our dynamic team. In this role, you will have the unique opportunity to guide clients through the complexities of the bankruptcy process, ensuring they receive the highest level of support and expertise.

As a Bankruptcy Service Associate within Global Practice Leadership, you will be responsible for managing and supporting clients through the bankruptcy process. This role involves extensive client interaction, document preparation, account maintenance and coordination with legal and financial professionals.

Job Responsibilities

• Serve as the primary point of contact for clients undergoing bankruptcy by providing service support by addressing client inquiries and concerns promptly and professionally
• Prepare and review bankruptcy maintenance requests and other required documents ensuring all documentation is accurate, complete and submitted in a timely manner
• Communicate with clients, attorneys, creditors, and court officials to gather necessary information and provide updates on case status as well as facilitate communication between clients and other stakeholders to ensure a smooth process
• Anticipate potential risk and handle sensitive and confidential information with discretion and integrity
• Support Commercial Banking and Commercial Investment Bank including U.S. Domestic & International Branches
• Focus on client and firm protection from unauthorized requests

Required qualifications, skills and capabilities

• Minimum of 3 years of experience in customer service, legal or financial services
• Strong organizational and time management skills to handle multiple tasks and deadlines efficiently
• Excellent written and verbal communication skills to interact effectively with clients, attorneys, creditors, and court officials
• High level of accuracy and attention to detail in preparing and reviewing documents
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with database management
• Willingness to stay informed about changes in bankruptcy laws and regulations to ensure compliance
• Strong problem-solving skills and the ability to think critically
• Compassionate and patient demeanor to support clients through challenging financial situations
• Proactive and self-motivated with a commitment to continuous learning and improvement

Preferred qualifications, skills and capabilities

• Bachelor's degree
• Experience primarily in banking or the financial service industry
• Knowledge of commercial treasury products and services

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans