Client Office Phlebotomist-Full-time Days CW - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

***This is a full-time, 40 hours per week, phlebotomy position located in the Loop in downtown Chicago. Must be able to work Monday through Friday 8:30am - 5pm.***

The Phlebotomist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. 

The Phlebotomist provides expert phlebotomy services and must demonstrate excellent customer service and communication skills.  The phlebotomist must have the ability to function as part of a highly effective team that consistently puts “Patients First”. 

The Phlebotomist is responsible for venipuncture collection and specimen processing. Other responsibilities include but are not limited to order entry in multiple systems, verification of test result receipt, patient information retrieval and lab reception/clerical duties and functions. 

Responsibilities:

• ​​Performs phlebotomy and other lab specimen collections per age related standards and in accordance with departmental policies, protocols and procedures.  
• Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors. 
• Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab services. Enters accurate orders for lab tests in accordance with department policies, protocols and procedures.   
• patient communication model and provides appropriate post-phlebotomy patient care.   
• Processes specimens in a timely manner to ensure stability and integrity of samples including: labeling, centrifuging, aliquoting, freezing and packaging specimens for transport in accordance with established protocols and policies.   
• Reviews/Records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair. Findings are reported to supervisor or manager. 
• Understands the operation and maintenance of equipment pertinent to the job. Follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results as appropriate 
• Communicates and notifies Laboratory and/or Physician of problems with specimen procurement for optimal care 
• Maintains a safe work environment, holds self-accountable for safe work practices; including adhering to biohazard waste procedures and ensuring proper storage and timely pickup of biohazardous waste. 
• Performs lab-related clerical duties include but not limited to order entry, verification of test result receipt, patient information retrieval as well as utilization of email, medical record systems, handheld and desktop devices, ordering and maintaining supply inventory, filing and sanitizing equipment as necessary 
• Uses department’s resources efficiently; participates in efforts to reduce costs and streamline work processes. 
• Adheres to continuing education expectations; completes and signs-off on competency assessments 
• Demonstrates the value of teamwork on a consistent basis; interacts with and assists others in a professional manner  
• Applies critical thinking, sound decision making and judgment to investigate and resolve challenging situations 
• Complies with all organizational policies regarding ethical business practices.  
• Performs other duties as assigned  

Required:

• High School diploma or equivalent. 

• Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting or CMA certification. 

Preferred:

• Experience performing phlebotomy on a broad range of patient’s types. 

• Experience with processing lab specimens, transferring specimens, and handling a centrifuge. 

• Familiar with medical EMR systems. 

• Knowledge of medical terminology. 

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.