Client Operations Manager - EE Navigator - Assured Partners

Overview

At AssuredPartners, our Cincinnati, OH office is growing, we are hiring for our Client Operations Manager - EE Navigator position, are responsible for client set-up in the employee benefits system - EE Navigator, implementation and maintenance of the administration of clients, and various other operational functions.

Why this Role? 

• Build meaningful relationships with clients while providing them with impactful solutions.
• High visibility to Senior Leadership – work alongside Client Services, Sales, and Agency Leadership, who prioritize your learning and development.
• Opportunity for upward mobility and advancement opportunities across AssuredPartners! 

What You'll Do

• Set-up of new client information and updating of renewal information in benefits system.
• Data entry of rates and employee demographic information during setup process for new clients and renewals.
• Assist in data integrity reporting by identifying, reconciling, researching and resolving data discrepancies.
• Support team in ad hoc reporting activities.
• Identify, reconcile, research and resolve system related issues.
• Maintain comprehensive knowledge of insurance plan rules for all plans including but not limited to health, life, disability and voluntary benefits.
• Assist in user acceptance testing of self-serve webs and system enhancements.
• Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
• Contribute to the team goals by accomplishing related projects.
• Update job knowledge by participating in educational opportunities and reading professional publications.
• Maintain composure and effectiveness under pressure in a deadline driven environment.
• Perform other duties and special projects as assigned.

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary   - $50,000 to $65,000 depending on experience.
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

What You'll Need

• Bachelor’s degree or combination of education and/or equivalent work experience in EE Navigator
• Insurance knowledge of health, life and disability plans preferred
• Demonstrated ability to learn new software systems
• Proficient with Microsoft Office products - excellent Excel skills and knowledge of Access preferred
• Results oriented with strong attention to detail
• Strong organizational, analytical, communication and problem-solving skills.
• Ability to interact with internal and external customers.
• Ability to work independently as well as with a team
• Ability to meet operational deadlines and manage timelines
• Quality focus and skilled multi-tasking
• Professional Presentation & Attire
• Superior Written & Verbal Communication Skills