Client Ops Specialist IV - JPMorgan Chase Bank, N.A.

Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.

As a Client Ops Specialist IV in Business Banking Operations you will provide support to Business Relationship Managers for post approval credit workflows associated with graded facilities originated and approved by the Business Loan Center.

Job responsibilities

• Partner with Division aligned deal team to meet customer's target closing dates.
• Work independently with and provide updates to clients to obtain required loan documentation, satisfy post approval action items and schedule loan closings with title/escrow companies
• Working knowledge of Business Banking loan products, including loan closing documents, SBA, real estate, construction
• Provide status updates to Business Relationship Managers and Area Manager on credits in assigned portfolio.
• Handle email/phone call interactions by retaining a thorough knowledge of the Policies and Procedures and all systems.
• Execute objectives in a manner that adheres strictly to CCB controls and credit compliance standards.
• Demonstrate personal excellence including punctuality, integrity, and accountability

Required qualifications, capabilities, and skills

• Ability to work under pressure and act with urgency, attentiveness to detail, effective time management skills
• Advanced verbal and written communication skills
• Works effectively in a team environment, while assuming individual responsibility. Self-starter, independent thinker, and self-reliant
• Be receptive to feedback and willingness to adapt to changes in business needs
• Have a passion for helping people by solving problems, presenting, and explaining solutions

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans