Client Partner Retail Operations - Verizon

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

When you join Verizon...

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

 

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

 

• Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores.  Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

 

Join the team that connects people with quality experiences that give them the best value in wireless.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday)
 

What you'll be doing...

As the Sales Operations Client Partner, you will oversee and streamline the operational aspects of retail sales within the national retail distribution organization. Your primary focus will be on optimizing sales processes, increasing product placement at point of sale, enhancing customer experience, and maximizing efficiency across all national retail channels with an initial focus on Walmart. Working closely with both internal cross-functional teams and external partners, you will develop and implement strategies to drive sales growth, improve performance, and ensure operational excellence at every stage of the sales cycle. You will be developing relationships with retail partners, store operators and asset protection leadership at retailers to build strategy that will result in improvements in program execution.

Responsibilities:

Operations Strategy and Planning:

• Develop and execute operations strategies in alignment with overall business objectives and targets. 

• Develop relationships with retailer district, regional and HQ level leadership including Asset Protection contacts and logistics contacts.

• Analyze market and retailer trends, customer preferences, and competitive landscape to identify opportunities for growth. Employee will be accessing retailer data bases, vendor data bases and utilization of internal data warehouse files.

• Collaborate with senior management, retail partners and staffing partners to set sales goals, quotas, and performance metrics.

Sales Operations Management:

• Design and implement procedures to streamline operations and enhance efficiency.

• Monitor retailer activities, performance metrics, and KPIs to track progress and identify areas for improvement.

Communication and program development:

• Communicate sales operations initiatives to stakeholders by reviewing existing operating environment challenges and provide forward looking strategies.

• Set clear expectations, objectives, and performance targets for Staffing partners

• Foster a culture of collaboration, accountability, and continuous improvement with retailer store operators.

Cross-Functional Collaboration:

• Collaborate closely with marketing, merchandising, finance, and other departments to align efforts with overall business strategies.

• Coordinate with inventory management and supply chain teams to ensure adequate stock levels and timely product availability.

• Act as a liaison between sales teams and other departments to address issues, share insights, and drive cross-functional initiatives.

Performance Analysis and Reporting:

• Analyze sales data, performance metrics, and market trends to evaluate sales effectiveness and identify areas for improvement.

• Prepare regular reports, dashboards, and presentations to communicate sales performance, trends, and actionable insights to senior management.

• Utilize data-driven insights to develop recommendations for optimizing sales processes, improving customer satisfaction, and driving revenue growth.

What we're looking for...

You'll need to have:

• Bachelor's degree in Business Administration, Marketing, or related field or four or more years of work experience.

• Six or more years of relevant work experience.

• Experience in retail sales operations, sales management and/or account management.

• Willingness to travel approximately up to 25% or less.

Even better if you have one or more of the following:

• MBA or Master's Degree or equivalent field/study.

• Proven experience in retail sales operations, sales management, or related field, with a minimum of 5 years in a similar role.

• Strong understanding of retail industry dynamics, sales processes, and customer engagement strategies.

• Demonstrated ability to develop and execute sales strategies to drive revenue growth and achieve targets.

• Analytical mindset with proficiency in analyzing sales data, performance metrics, and market trends to drive decision-making.

• Exceptional communication, presentation, and interpersonal skills, with the ability to build relationships and collaborate effectively across all levels of the organization.

• Strategic thinker with the ability to translate business objectives into actionable plans and initiatives.

• Proven track record of successfully managing complex sales operations and driving results in a fast-paced retail environment.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $109,000.00 and $221,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.