Client Relations Manager, (Health and Wellness) - TheMasonGroup

Client Relations Manager, (Health and Wellness)

Are you a dynamic professional with a passion for customer service, product support, and sales support? We are a wholesale distributor that sells personal care products globally via eCommerce, and we're looking for someone who can bring energy and expertise to our team!

Experience:

• Prior customer service and/or sales-related experience is a plus
• Knowledge of or experience within (1) one of the following industries: Preferred, not required: Skin care, Nutrition, Medical Spas, Holistic Med, Medical arena, Beauty industry Cosmetics and Personal Care, Health and Wellness, Pharmaceuticals, Dermatology, Nutraceuticals, Wellness and Fitness, Medical Devices, Healthcare Services, Beauty and Fashion, Alternative Medicine, Holistic Health, Life Sciences, Biotechnology, Medical Aesthetics, Health Supplements, Therapeutic Services, Spa and Wellness Centers, Health Insurance, Medical Research and Development
• Training experience is a plus

Responsibilities:

• Manage and enhance eCommerce operations
• Drive & support B2B sales and build strong relationships with business clients
• Oversee wholesale sales activities and develop strategies to expand market reach
• Provide exceptional customer service and support, ensuring client satisfaction and retention
• Act as a product specialist, offering insights and expertise on our personal care products
• Collaborate with sales and marketing teams to create and implement effective sales strategies
• Analyze sales data and customer feedback to identify areas for improvement and innovation
• No cold calling or hunting, you will be supporting / building existing client base.

Qualifications:

• Excellent problem-solving skills with a proactive approach
• Strong product knowledge and experience in the personal care industry
• Outstanding communication and interpersonal skills
• Ability to multitask and manage time effectively
• Experience with CRM systems and eCommerce platforms
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Customer-focused mindset with a commitment to excellence

Physical Requirements:

• Close vision and color vision ability required
• Physical ability to safely and effectively lift, carry, and move objects of varying weights
• Ability to bend, stoop, reach, balance, stand, and walk for extended periods, maintaining necessary physical dexterity and coordination
• Comfortable working in various environmental conditions, including exposure to varying temperatures and noise levels at times

Location: Will need to work in our NJ offices, with an option to work remotely as needed.

What we offer:

• A dynamic, flexible culture, that promotes collaboration and professional/ personal growth of each team member
• To be a part of a well-established team that values hard work, innovation & knows the value of its people
• Coaching and mentoring, helping team members realize their potential, aiding in defining goals and executing them
• We have an aggressive growth strategy; Making way for ample advancement opportunities to transition into operations and/or direct management
• Competitive base package
• Continuous training - we are firm believers that a strong, knowledgeable, well-trained staff is the reason we are at the top of our field, having continued success
• Competitive health-care package

If you're ready to bring your expertise to a role that challenges and excites you, we’d love to hear from you! Join us in making a difference and growing together.

Our goal as leaders is to provide value, value to our clients, vendors and more importantly to our team – YOU!

Looking forward to getting to know you...

We are, and work with clients that are equal opportunity employers and considers all applicants for positions without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected status.