Client Relations Representative -Anaheim - SSD Alarm

With 50 years in the industry SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in ...

Job Responsibilities:

Maintain customer satisfaction by providing problem-solving resources and ensuring effective and long-term problem resolution

Answer high incoming call volume with professionalism and courtesy

Ability to effectively and clearly present account information to customers and collaborate with other departments

Communicate effectively with customers by telephone, email, written correspondence and in person

Knowledge of product lines, services and keeping current with updates and/or promotions

Comprehend and answer questions regarding warranties, contracts, and terms of agreements, changes in policies, renewals, invoices and processing payments

Provide feedback to department manager regarding trends, service issues or customer concerns

Investigate and resolve customers’ issues, which may be complex or long-standing, documenting all customer correspondence and interaction

Implement problem resolution if a product malfunctions and focus on client retention

Place or cancel service tickets

General working knowledge of security systems and understanding of components

Maintain customer confidence and protect operations by keeping information confidential

Adhere to the department procedures pertinent to the effective and efficient operation of the team

Perform other related duties as assigned

Requirements:

Minimum of three years’ experience relating to customer service

Strong verbal and written skills required

Intermediate to advanced computer skills and ability to type

Highly organized, analytical, and ability to prioritize

Strong ability to effectively implement problem resolution

Seasoned professional that strives for customer service excellence

Ability to assess situations and implement best results for all parties

Thrives in a fast paced environment and works well with others and independently

Security Systems experience and/or with contract agreements

Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, medical, dental & vision insurance, life insurance, paid company holidays, and paid vacations.

*SSD Alarm is an Equal Opportunity Employer; employment contingent upon successful completion of post-offer background screening and drug testing.