Client Relationship Executive - Eurofins EPK Built Environment Testing, LLC

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Client Relationship Executive is responsible for facilitating the day-to-day
communication between our clients and our laboratories, ensuring exceptional
client experience, and performing tasks within the various login departments.Tasks include
sample receipt and processing, interaction with clients, and reviewing and
submitting of reports.

Essential Duties and Responsibilities:

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
• Unpack shipments and document receipt of sample.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Ability to assist with administrative tasks as necessary.
• Regular attendance and punctuality
• Collect samples from on-site drop box
• Organize and record samples
• Data entry into LIMS
• Maintenance of the department and lab, including stocking supplies and housekeeping
• Review analytical reports quickly and accurately
• Scan and send out reports in a timely manner
• Conduct all activities in a safe and efficient manner
• Perform other duties as assigned
• Login of all samples in a timely manner
• Label of all samples
• QC of samples/projects prior to sending into the laboratory
• Interact with clients and answer incoming phone calls
• Report status information to clients
• contact clients for clarification of analysis requested

Qualifications

• Bachelors Degree required, Biology degree preferred
• Customer service experience 1-2 years
• Experience working in a laboratory setting
• High level of experience working within Microsoft Excel
• Additionally, individuals will need to be level tempered and handle communications with clients in a professional and respectful conduct, handle and work well under pressure in fast pace and stressful situations.

Additional Skills

• Excellent written and verbal communication skills
• Active listening
• Client-focus
• Computer literate (Office suite, Adobe PDF, CRM)
• Prioritization and on-time execution of tasks
• Process improvement
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people, social, emotional intelligence)
• Proactivity
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-pace environment
• Growth mindset

Additional Information

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Candidates within the commutable distance of Naperville, IL are eligible to apply. This role will be a full time role, first shift (8:00 AM - 5:00 PM) Monday - Friday.

This is a full time position with an hourly wage, company matching 401K, PTO Plan and Benefits.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business section, and geographic location

We support your development!Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit disc