Client Relationship Manager - (Hybrid Schedule) at Reed Smith LLP

Firm Information

Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients. Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters.

Our team of 3,000 people (including more than 1,600 lawyers) across more than 30 offices in the United States, Europe, the Middle East and Asia, operate as one global partnership to drive progress for our clients, for ourselves and for our communities.

Position Summary

The Client Relations Manager works within the Business Development – Client Relations Team to lead on key areas of revenue generation for the firm. Responsibilities include partnering with relationship lawyers to cross sell opportunities, provide prioritized short term BD support for strategically important clients, and support on regional client targeting.

Job Duties and Responsibilities

• Manages a select portfolio of clients and related client development projects under the direction of the assistant director.
• Conducts client prep meetings with lawyer team, including presenting relevant research points and working with the lawyers on messaging that emphasises our value-add.
• Attends select industry conferences and/or Reed Smith events with the goal of introducing clients, potential clients, and referrals to SMEs; and reports on quantitative and qualitative ROI.
• Produces thought leadership following events and markets it internally and externally to maximize benefit from the client interactions.
• Works with client relationship leaders (CRLs) to organize external touch points, from social receptions to CLEs, and reports on quantitative and qualitative ROI.
• Collaborates with assistant director to provide client development best practices and CRL/lawyer coaching across the firm.
• Maintains and tracks key panel information and metrics on firm’s financial services clients.
• Follows up with client contacts/lawyers post pitch outcome to obtain feedback on what worked/didn’t work.
• Plans and executes strategies that will expand legal services provided to, and grow revenue from targeted clients, in partnership with the client relationship leader (CRL) and global client teams
• Provides select partners with short term, ‘super charged’ and prioritized BD in areas such as on boarding panel wins, new lateral partners and their previous relationships or strategic pursuits with clients that are time intensive.
• Supports efforts to identify and target clients important to regional initiatives.
• Acts as a trusted adviser to partners and collaborates with teams across the firm to properly leverage skillsets and drive efficiencies.
• Develops external and internal client relationship reports, leveraging key internal functions from graphics to pricing team.
• Provides periodic updates on client development efforts to the marketing department.
• Meets with secondees before, during, and after secondments to ensure that they are keeping in touch with the firm and providing regular feedback during their secondments.
• Works with assistant director and/or director to manage firmwide budget on client related activities.
• Works with assistant director to ensure client activities, RFP/pitch information, internal work requests, and other team requests are entered/updated in CRM system.
• Creates and maintains a respectful, inclusive and supportive team environment across functional and geographic boundaries.

Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time.

Requirements

Education:

• Bachelor’s degree require

Experience: 

• Minimum 4 years’ experience in a business development, marketing-related position, or position focused on growing business
• Minimum 1-2 years’ experience managing people and/or teams

Skills:

• Ability to multi-task and manage multiple deadlines
• Ability to deliver impactful and timely service with little supervision
• Strong analytical skills
• Strong networking skills – ability to think about how, when and where to connect the right people to specific opportunities
• Excellent communication skills, both written and verbal
• Ability to build strong relationships with all levels of lawyers, with the confidence to challenge and coach them on client development best practices
• Highly proactive, self-motivated, organized and resourceful
• Dependable, courteous and a strong team player
• Strong critical thinker – one who can think fast and act with precision
• Strong diplomacy, listening and influencing skills
• High degree of poise and professionalism
• Works successfully in virtual teams and has the ability to manage workload across different time zones
• Makes sound judgement decisions and adapts to changing work situations
• Sensitive to cultural differences
• Strong computer skills including Microsoft Word, Excel and PowerPoint

Other

Supervisory Responsibilities: None

Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc.

Essential Job Functions:

• Exceptional organizational and time management skills.
• Must possess critical thinking skills, including logical reasoning, analysis, and evaluation, to make informed decisions and judgments.
• Ability to use independent judgment and discretion and adapt to changing work situations.
• Ability to communicate effectively, orally and in writing, with various personalities at all levels.
• Must possess great interpersonal and communication skills.
• Ability to have a customer-focused mindset and deliver high-quality service or solutions to internal or external stakeholders.
• Attention to detail and accuracy are critical skills necessary for ensuring precision and quality in all tasks and responsibilities.
• Ability to sit and/or stand for prolonged periods, intense eye usage, and finger, hand and wrist dexterity associated with prolonged computer use.
• Ability to utilize technology, including computers and telecommunication devices.
• Ability to read and interpret written documents, computer screens and other visual displays accurately.
• Ability to hear and understand verbal communication, including conversations and instructions, is important for effective collaboration and communication.
• Must have strong leadership skills and ability to demonstrate calm during periods of high volume or unusual events.
• Must be able to travel for meetings and training as required.
• Must work in office as required

Working Conditions: You will be required to work in the office at minimum 3 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor.

Pay Ranges: This represents the presently-anticipated low and high end of Reed Smith’s pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience.

• Pittsburgh/Houston/Miami/Dallas:  $135,100 - $150,600
• Philadelphia/Chicago: $144,557 - $161,142
• Princeton/D.C. - $154,014 - $171,684
• New York: $159,418 - $177,708

Benefits Package Overview:

• 401k Plan
• Medical
• Health Savings Account
• Virtual Health
• Dental
• Vision
• Accident
• Hospital indemnity
• Critical illness
• Life insurance
• Short term disability
• Long term disability
• Flexible Spending Accounts
• Lyra Health EAP
• Paid Family Leave
• College Savings Plan
• Transportation benefit
• Back-up Child Care
• College Coach
• Pet insurance
• Paid sick time
• Vacation time

Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401 (k) plan.

Reed Smith is an Equal Opportunity Employer. Reed Smith's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, age, national origin, sexual orientation, gender identity and/or expression, disability, veteran's status, or any characteristic protected by law. As a firm, we adhere to and promote equal employment opportunity for all.

Reed Smith provides reasonable accommodations for persons with disabilities, including in the application and interview process.

Qualified candidates only. No search firms.