Client Relationship Manager at Stephens Landscaping Professionals

The Account Manager is the primary client contact. They are responsible for maintaining strong, positive customer relations to ensure total client satisfaction year-round throughout the landscape and snow season.

Responsibilities

• Serving as the lead point of contact for all customer account management matters for the 75-100 client relationships assigned to you
• Reacting immediately to customer inquiries and complaints, ensuring timely and successful execution of client requests
• Utilizing Aspire to follow a routine process for customer engagement, proactively meeting with high-priority clients regularly
• Performing schedule reviews of properties to make sure that the standards of service are achieved, detect problems, and offer solutions
• Directing activities on the job site, including, but not limited to, communicating job notes, coordinating services, and performing on-site reviews with service managers and crew leaders before and after services are performed
• When required, roll up your sleeves and work alongside our landscape maintenance and property management crews
• Communicating schedules and scheduling changes with clients
• Working with the production team to ensure that work is performed profitably and that client expectations are met
• Upselling landscape maintenance services and property management services
• Coordinating with production staff to execute scheduled crew training in best practices for service execution
• Participating in snow removal during the winter months
• Negotiating contracts and closing agreements
• Reviewing monthly invoices

Rate of Pay

• Annual salary range - $65,000-$80,000
• Full Time/Year Round, Exempt
• Sales Commission Eligibility after 1 year of service

Benefits

• Health Insurance
• Dental Insurance
• SLP Paid Family and Medical Leave
• Voluntary Life and Accident Insurance
• Company Paid Short Term Disability and Life Insurance
• Company match IRA program
• Paid Time Off and Paid holidays
• Company-issued vehicle
• Company-issued technology package
• Educational Assistance
• Boot Reimbursement (Spring and Winter)
• Employee Referral Program

• 3-5 years of experience managing crews
• Prior experience in the landscape industry and local market
• Strong plant identification, turf knowledge, basic irrigation knowledge, and in-house operations preferred
• Valid NH Driver's License, an acceptable driving record, and ability to maintain a DOT medical card
• Bilingual in English and Spanish is preferred
• Knowledge of Account Management Systems (ASPIRE or similar) is helpful
• Familiarity with CRM program, maintenance estimating, and pricing, along with an adaptable nature in an ever-changing environment, relationship-building talent, and a sales focus
• Availability to work flexible hours, including weekends
• Strong time management and communication skills

Compensation details: 65000-80000 Yearly Salary

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