Client Relationship Manager - Round Hill Search

Round Hill Search seeks a Client Relations Manager to join an AmLaw 100 firm in Washington, DC. The Client Relations Manager works within the Business Development Client Relations Team to lead key revenue generation areas for the firm. Responsibilities include partnering with relationship lawyers to cross-sell opportunities, providing prioritized short-term BD support for strategically important clients, and supporting regional client targeting.

Job Duties and Responsibilities:

• Manages a select portfolio of clients and related client development projects under the direction of the assistant director.
• Conducts client prep meetings with the lawyer team, including presenting relevant research points and working with the lawyers on messaging that emphasize our value-add.
• Attends select industry conferences and events to introduce clients, potential clients, and referrals to SMEs; and reports on quantitative and qualitative ROI.
• Produces thought leadership following events and markets it internally and externally to maximize benefit from the client interactions.
• Works with client relationship leaders (CRLs) to organize external touchpoints, from social receptions to CLEs, and reports on quantitative and qualitative ROI.
• Collaborates with the assistant director to provide client development best practices and CRL/lawyer coaching across the firm.
• Maintains and tracks key panel information and metrics on the firm’s financial services clients.
• Follow up with client contacts/lawyers post-pitch outcome to obtain feedback on what worked/didn’t work.
• Plans and executes strategies that will expand legal services provided to and grow revenue from targeted clients in partnership with the client relationship leader (CRL) and global client teams
• Provides select partners with short-term, ‘supercharged’ and prioritized BD in areas such as onboarding panel wins, new lateral partners, and their previous relationships or strategic pursuits with clients that are time intensive.
• Supports efforts to identify and target clients important to regional initiatives.
• Acts as a trusted adviser to partners and collaborates with teams across the firm to properly leverage skillsets and drive efficiencies.
• Develop external and internal client relationship reports, leveraging essential internal functions from graphics to the pricing team.
• Provides periodic updates on client development efforts to the marketing department.
• Meets with secondees before, during, and after secondments to ensure that they keep in touch with the firm and provide regular feedback during their secondments.
• Works with assistant director and director to manage firmwide budget on client-related activities.
• Works with the assistant director to ensure client activities, RFP/pitch information, internal work requests, and other team requests are entered/updated in the CRM system.
• Creates and maintains a respectful, inclusive, supportive team environment across functional and geographic boundaries.

Job duties and responsibilities included are not exhaustive and may be supplemented as necessary.

Qualifications:

• Bachelor’s degree required
• Minimum four years experience in business development, marketing-related position, or position focused on growing business
• Minimum 1-2 years experience managing people and teams
• Ability to multi-task and manage multiple deadlines
• Ability to deliver impactful and timely service with little supervision
• Strong analytical skills
• Strong networking skills – the ability to think about how, when, and where to connect the right people to specific opportunities
• Excellent communication skills, both written and verbal
• Ability to build strong relationships with all levels of lawyers, with the confidence to challenge and coach them on client development best practices
• Highly proactive, self-motivated, organized and resourceful
• Dependable, courteous, and a strong team player
• Strong critical thinker – one who can think fast and act with precision
• Strong diplomacy, listening, and influencing skills
• High degree of poise and professionalism
• Works successfully in virtual teams and can manage workload across different time zones
• Makes sound judgment decisions and adapts to changing work situations
• Sensitive to cultural differences
• Strong computer skills, including Microsoft Word, Excel, and PowerPoint