Client Reporting Analyst II (Hybrid) - Blue Cross Blue Shield of Arizona

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

The remote work opportunity requires residency and work to be performed within the State of Arizona.

PURPOSE OF THE JOB

Using analytic tools, identify, design, recommend, and execute solutions to deliver actionable information to customers. Provide follow-up consultation on solutions as needed.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

1. Required Work Experience

1 year of experience in data analysis using analytic tools and processes (Level 1)

3 years of experience in data analysis using analytic tools and processes (Level 2)

5 years of experience in data analysis using analytic tools and processes using advanced SAS procedures and/or data mining (Level 3)

2. Required Education

Bachelor's Degree in business, mathematics, statistics, healthcare administration or related field of study (Applies to All Levels)

3. Required Licenses

N/A

4. Required Certifications

N/A

PREFERRED QUALIFICATIONS

1. Preferred Work Experience

1 year of experience working for a healthcare organization / health insurer (Level 1)

3 years of experience working for a healthcare organization / health insurer (Level 2)

5 years of experience working for a healthcare organization / health insurer (Level 3)

2. Preferred Education

Masters Degree in business, mathematics, statistics, or related field of study (Applies to All Levels)

3. Preferred Licenses

N/A

4. Preferred Certifications

N/A

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

LEVEL 1 Under close supervision, analyze data at the customer-segment level, including comparison to plan-level benchmarks

Develop processes, write programs and/or create databases using analytic tools to produce accurate and timely completion of analytic solutions

Partner with peers to establish, evaluate, and continually improve measurement methodologies, while adhering to nationally accepted analytic and reporting standards

Interpret, communicate, and present results to customers in a consistent and easy to understand format that facilitates fact-based decision making

Pursue expansion of current knowledge and skills

LEVEL 2 Under general supervision, analyze healthcare data at the customer-segment level, including comparison to plan-level benchmarks

Serve as an internal technical and analytic consultant to define business questions and transform data into meaningful and actionable information for a variety of customer segments

Display initiative in research beyond the specific assignment

Pursue expansion of current knowledge and skills

Meaningfully contribute to the areas workload, considering volume and complexity

Provide self- and peer-review of level 1

LEVEL 3 Report to a supervisor or manager who provides minimal supervisory instructions, limited project management, and minimal or limited review of results, beyond pre-release peer review

Along with research, create analyses and recommendations that will allow BCBSAZ to meet its customer-segment goals

Deliver business intelligence to clients by applying and demonstrating expertise in the areas of advanced analytics, forecasting, data extrapolation, and predictive modeling

Plan and lead complex projects from inception to completion. Includes working independently on creating timelines, working with other areas to define deliverables, monitoring progress, implementing the project and resolving/monitoring post-implementation issues

Communicate (both verbally and in writing) and interprets results, recommendations and abstract concepts to internal and external customers. Anticipate and addresses possible customer questions and concerns

Build and maintain close working relationships with internal stakeholders (Account Management teams, Health Services, Provider Network, Marketing, Underwriting, Actuarial, IT) and key external client contacts (Brokers/GBAs, BCBS Association, Blues Plans, Vendors)

Produce complex analytic solutions Incorporate strategic planning in all areas of responsibility

Train and mentor other analysts and provide peer review

ALL LEVELS Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.

The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

Perform all other duties as assigned.

COMPETENCIES

REQUIRED COMPETENCIES

1. Required Job Skills (Applies to All Levels)

Intermediate proficiency in database, presentation, spreadsheet and word processing software

Advanced in spreadsheet software (Applies to Levels 2 - 3)

General proficiency in mathematical concepts (Applies to All Levels)

Advanced skills in mathematics and statistics (Applies to Levels 2 - 3)

Intermediate understanding of data management principles (Applies to Level 1- 2)

Advanced understanding of data management principles (Level 3)

Basic skill with SAS and/or SQL

Intermediate skill with SAS and/or SQL (Applies to Levels 2 - 3)

Proficiency in SAS Enterprise Business Intelligence software (Level 3)

Intermediate skill with SAS Visual Analytics (Level 3)

2. Required Professional Competencies (Applies to All Levels)

Broad understanding of health insurance terms and concepts

Analytical knowledge necessary to generate analytic solutions

Ability to solve problems independently and draw accurate conclusions from data using basic analytic techniques

Ability to deal with ambiguity and make recommendations with less than complete or conflicting information while

maintaining appropriate time management

Ability to maintain confidentiality and privacy

Ability to communicate effectively, both orally and in writing, to all levels in all departments

Ability to summarize technical information to a non-technical audience

Ability to build and maintain productive working relationships with others

3. Required Leadership Experience and Competencies (Applies to All Levels)

N/A

PREFERRED COMPETENCIES

1. Preferred Job Skills (Applies to All Levels)

Advanced PC proficiency

Advanced proficiency in database, presentation, spreadsheet and word processing software

General proficiency in mathematical concept

Advanced skills in mathematics and statistics (Applies to Levels 2 - 3)

Intermediate understanding of data management principles (Applies to Level 1- 2)

Advanced understanding of data management principles (Level 3)

Intermediate skill with SAS and/or SQL (Applies to Level1)

Proficiency in SAS Enterprise Business Intelligence software and/or SQL (Level 2-3)

Intermediate skill with SAS Visual Analytics

Advanced skill with SAS Visual Analytics (Level 3)

Intermediate skill with Tableau

2. Preferred Professional Competencies (Applies to All Levels)

Project management skill needed to create timelines, track deliverables, resolve issues, and communicate status

3. Preferred Leadership Experience and Competencies (Applies to All Levels)

N/A

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Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.