Client Service Administrator - Transcend Practice Management

Senior Client Services Associate

Location: Tustin, CA

Compensation: $85,000 - $100,000

Status: Full time, In-office

The best and brightest always have choices in the wealth management arena. Working with our firm is an investment in your future that will reap rewards for years to come.

We are a close, tightly knit team that works collaboratively to bring our values to life each day: hard work, humility, optimism, responsiveness, and doing whatever needs to be done to make things right. Our office is committed to delivering high-quality, high-touch experiences to our clients so that, no matter whom they work with, clients know that they are receiving our utmost attention. Being their advocate is the highest honor for us.

We’re also focused on growth. As we add new clients through our public seminars, webinars and our podcast, we’re adding another team member that shares in our vision.

Sound appealing? We are building a team with people who want to add value to our clients. We would like you to make an impact and continue to grow. We are excited to have an opportunity to welcome a Senior Client Service Associate to our team who will support the firm’s advisors.

The attributes that we are looking for in a teammate include:

• Insistent attention to detail
• Energy and enthusiasm
• Commitment to exceeding client expectations
• Demonstrates respect and tolerance for all clients
• Flexibility and openness to step in and do whatever is needed to support the team
• Interest in working on varied assignments with people across the firm
• Strong communication and interpersonal skills, showing an ability to connect with others and build relationships within the firm and across our client base
• Ability to anticipate the needs of the advisor and the team overall
• Self-directed time management and prioritization capabilities and outstanding organizational skills
• Ability to self-start, take initiative, and be proactive
• Demonstrated integrity, work ethic, and an obligation to maintain firm and client confidentiality
• Poise and maturity, especially in stressful situations
• Team player with strong desire to be a long-term contributing member of the team
• A long view presented by the firm and the industry overall.
  

As a Senior Client Service Associate, you can expect to:

• Think. We want your mind in the mix, to perceive, observe, reflect, decide, and act.
• Intake, screen, organize and process all that you are able, focus the advisor’s attention on the items that require his personal attention, and ensure that all activities are captured, scheduled, and completed.
• Conduct investment research (i.e. RightCapital, Holistiplan, Nitrogen, etc.) as directed by the advisor.
• Attend client meetings and assist with prep and follow-up
• Admin support with the day-to-day operations of the firm
• Generate reports, such as position statements, for advisor’s meetings with clients
• Update Excel spreadsheets concerning client accounts and asset allocation
• Prepare and process new business paperwork and transfers
• Handle incoming client requests and updates
• Proofreading (or quality assurance) skills to ensure that own work is in accordance with advisor or BD/RIA requirements
• Maintain prompt turnaround time on client requests, calls and emails
• Stay apprised of client meetings and ongoing activities, keeping up to date on the advisor’s priorities and projects, goals, and timelines and what he wants/needs to do with each on an ongoing basis so that you can process, schedule, and oversee projects.
• Help coordinate the advisor’s calendar availability; appropriately blocking time and coordinating commitments with the team.
• General support with the administrative tasks around our marketing efforts
• Interact with clients and prospects at in-person appreciation events and seminars 1-2 nights per month.
  

Qualifications for this role include:

• BA or BS required
• 5+ years of experience in the financial services industry is required
• 3+ years of experience in a client-facing role is required
• Series 66 (or 63 and 65) required
• Strong computer skills are required: CRM and Microsoft Office Suite (Excel, Outlook, Word, etc.)
• Excellent communication and relationship management skills to build client relationships
• Ability to adapt in a fast-paced environment
• Demonstrated job stability and career progression
  

Team members will join a team that enjoys working together in an environment built for professionalism and quality. With a small growing team, the opportunities are endless. Your commitment to our firm will be reciprocated by our investment in you and your future!

Get in touch today so that we can get to know you! As a Senior Client Service Associate, you will work with some of the most successful business owners, families, and individuals around. You will provide life-changing support to clients who look to us as advocates for their hopes and dreams.

We welcome a diverse pool of applicants from various backgrounds and urge you to apply to learn more about what our firm offers and see if it might be an attractive fit for both us and you. We look forward to meeting you!