Client Service Advocate - Gallagher

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Develops and maintains strong client and reinsurer relationships for all assigned accounts to ensure client satisfaction and compliance with Gallagher Re’s service delivery requirements. Establishes strong working relationships with processing technicians and account controllers in our service centers of excellence to deliver the best possible service to respective stakeholders and increase their awareness and knowledge of client specific requirements. 

• Responsible for ensuring client is aware of and compliant with contractual reporting and payment terms. 
• Maintains ultimate responsibility for coordinating query resolution with the client and ensuring effective management of queries per client instructions. 
• Acts as an informational resource to Client, Broker, Market and Management for assigned accounts. 
• Coordinates and attends technical and claim audits when necessary. 
• Coordinates and attends regular client visits/meetings to ensure client satisfaction and to gain an understanding of clients business and operating environment. 
• Maintains vigilant monitoring of contract or program experience for assigned clients and be aware of any anomalies. 
• Responsible for creating and providing MI reports and/or spreadsheet analysis, as required by the client and broker. 
• Coordinates with Account Controllers to assist with any cash issues that may arise. 
• Ensures high priority cash items are communicated to Account Controllers for settlement outside of normal payment cycles 
• Maintains full awareness of unpaid items and status of collection efforts for periodic update and discussion with clients. 
• Provides support in collection efforts, if required, by coordinating with Account Controllers. 
• Ensures problem collections are escalated to management’s attention and client expectations are properly managed. 
• Responsible for ensuring client’s year end funding collateral funding requirements are fully met. 
• Coordinates with client any collateral adjustments (i.e. LOC increase/decrease or drawdown for paying claims). 
• Adheres to standard internal policies and procedures, and other external regulatory requirements. Is fully aware of and compliant with WEM requirements 

• High school diploma required; degree from a two-year or four-year college preferred; minimum of five years of related experience and/or training; or equivalent combination of education and experience. 
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, clients, and associates. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. 
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables. 
• To perform this job successfully, an individual should be able to demonstrate expertise in Microsoft Word, Excel, and internal operating systems. 
• Possess or is working towards ARe designation. 
• Demonstrates comprehensive understanding of Reinsurance business. 
• Ability to work independently and proactively. 
• Exhibits highest level of professionalism in performance and demeanor. 

#LI-KF1

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.