Client Service Analyst - ANALY011433-3563 - Masco Corporation
Chicago, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12230792 Client Service
Analyst, Global Client Service
Let's be unstoppable together!
At Circana, we deliver growth to clients based on big data-our
predictive analytics and forward-thinking insights help consumer
packaged goods, health care, retailers, and media companies remain
relentlessly relevant, capture marketing share, connect with consumers,
and deliver market-leading growth. The convergence of our proprietary,
on-demand cloud-based technology and our client-focused colleagues leads
to a seismic shift in drivers of success in all industries.
If you want to join our team, we have an opportunity for a Client
Service Analyst. To be successful in this role you will identify,
document and lead opportunities for continuous improvement. To advance
these projects you'll have to build and leverage mutually beneficial
relationships and networks internally. Through your knowledge and
information, you'll need to effectively synthesise information both
verbally and in writing. We want to ensure we communicate efficiently
and effectively so that questions are addressed quickly and accurately.
As you gain experience, we'll expect you to demonstrate resiliency and
sound judgment in dealing with business and corporate change management.
You'll be organised and methodical in your approach, demonstrating
strong project management and process skills.
As your stakeholders may be located anywhere across the globe, you'll
have to effectively work with virtual and diverse teams, both internally
and externally being sensitive to time zones, and cross vertical
collaboration. This will require you to demonstrate strong
organisational awareness, communication and interpersonal skills.
Location - This position is a hybrid position located in Chicago, IL.
You will be required to work onsite one day a week in our Chicago
office.
Main Role Responsibilities:
- Establish and track critical metrics to measure progress against
quality initiatives
- Develop and leverage strong, collaborative relationships with all
Circana business units
- Develop and own process migration plans between systems and
processes
- Identifying areas of improvement and prioritize based on company
and/or client impact
- Ensuring compliance with standard operational procedures to maintain
efficiency and effectiveness
- Develop and communicate status reports to update and measure
performance internally
- Establish and track critical metrics to measure progress against
quality initiatives
- Train and mentor team members outside of your direct reporting
structure
- Suggest creative techniques, tools, and processes to improve all
aspects of client and team performance
- A willingness to understand new technology capabilities and deliver
training to users that will maximize its utility
Qualifications/Skills:
- 0-2 years of experience
- Demonstrated ability to learn and utilize various computer software,
including MS Excel.
- Demonstrated expertise in translating data and analysis into
relevant implications
- Experience with retail and/or CPG is a plus
- Strong project management and process skills
- Able to engage in consultative manner with clients when helping
solve/manage content deliverables
- Bachelor's degree; preferably in business, analytics, data,
technology
Here at Circana, we focus on outcomes rather than an outdated,
one-size-fits-all notion of work, to give each of us the flexibility we
need to have fun and balance our overall wellbeing. Through constructive
and helpful feedback, we are empowered to take risks, challenge
ourselves, reach unprecedented heights and achieve great personal
growth.
Don't meet every single requirement? t Circana we are dedicated to
building a diverse, inclusive and authentic workplace, so if you're
excited about this role but your past experience doesn't align
perfectly with every aspect of the job description, we encourage you to
apply anyway as we have multiple roles across varying experience levels,
you may just be the right candidate for other roles! Let's normalize
inclusion, starting now.
The below range reflects the range of possible compensation for this
role at the time of this posting. We may ultimately pay more or less
than the posted range. This range may be modified in the future. An
employee's position within the salary range will be based on several
factors including, but not limited to, relevant education,
qualifications, certifications, experience, skills, seniority,
geographic location, performance, shift, travel requirements, sales or
revenue-based metrics, any collective bargaining agreements, and
business or organizational needs.
The salary range for this role is $35,000 to $65,000.
We offer a comprehensive package of benefits including paid time off,
medical/dental/vision insurance and 401(k) to eligible employees.
You can apply for this role through our career website.
#LI-GC1
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12230792 Client Service
Analyst, Global Client Service
Let's be unstoppable together!
At Circana, we deliver growth to clients based on big data-our
predictive analytics and forward-thinking insights help consumer
packaged goods, health care, retailers, and media companies remain
relentlessly relevant, capture marketing share, connect with consumers,
and deliver market-leading growth. The convergence of our proprietary,
on-demand cloud-based technology and our client-focused colleagues leads
to a seismic shift in drivers of success in all industries.
If you want to join our team, we have an opportunity for a Client
Service Analyst. To be successful in this role you will identify,
document and lead opportunities for continuous improvement. To advance
these projects you'll have to build and leverage mutually beneficial
relationships and networks internally. Through your knowledge and
information, you'll need to effectively synthesise information both
verbally and in writing. We want to ensure we communicate efficiently
and effectively so that questions are addressed quickly and accurately.
As you gain experience, we'll expect you to demonstrate resiliency and
sound judgment in dealing with business and corporate change management.
You'll be organised and methodical in your approach, demonstrating
strong project management and process skills.
As your stakeholders may be located anywhere across the globe, you'll
have to effectively work with virtual and diverse teams, both internally
and externally being sensitive to time zones, and cross vertical
collaboration. This will require you to demonstrate strong
organisational awareness, communication and interpersonal skills.
Location - This position is a hybrid position located in Chicago, IL.
You will be required to work onsite one day a week in our Chicago
office.
Main Role Responsibilities:
- Establish and track critical metrics to measure progress against
quality initiatives
- Develop and leverage strong, collaborative relationships with all
Circana business units
- Develop and own process migration plans between systems and
processes
- Identifying areas of improvement and prioritize based on company
and/or client impact
- Ensuring compliance with standard operational procedures to maintain
efficiency and effectiveness
- Develop and communicate status reports to update and measure
performance internally
- Establish and track critical metrics to measure progress against
quality initiatives
- Train and mentor team members outside of your direct reporting
structure
- Suggest creative techniques, tools, and processes to improve all
aspects of client and team performance
- A willingness to understand new technology capabilities and deliver
training to users that will maximize its utility
Qualifications/Skills:
- 0-2 years of experience
- Demonstrated ability to learn and utilize various computer software,
including MS Excel.
- Demonstrated expertise in translating data and analysis into
relevant implications
- Experience with retail and/or CPG is a plus
- Strong project management and process skills
- Able to engage in consultative manner with clients when helping
solve/manage content deliverables
- Bachelor's degree; preferably in business, analytics, data,
technology
Here at Circana, we focus on outcomes rather than an outdated,
one-size-fits-all notion of work, to give each of us the flexibility we
need to have fun and balance our overall wellbeing. Through constructive
and helpful feedback, we are empowered to take risks, challenge
ourselves, reach unprecedented heights and achieve great personal
growth.
Don't meet every single requirement? t Circana we are dedicated to
building a diverse, inclusive and authentic workplace, so if you're
excited about this role but your past experience doesn't align
perfectly with every aspect of the job description, we encourage you to
apply anyway as we have multiple roles across varying experience levels,
you may just be the right candidate for other roles! Let's normalize
inclusion, starting now.
The below range reflects the range of possible compensation for this
role at the time of this posting. We may ultimately pay more or less
than the posted range. This range may be modified in the future. An
employee's position within the salary range will be based on several
factors including, but not limited to, relevant education,
qualifications, certifications, experience, skills, seniority,
geographic location, performance, shift, travel requirements, sales or
revenue-based metrics, any collective bargaining agreements, and
business or organizational needs.
The salary range for this role is $35,000 to $65,000.
We offer a comprehensive package of benefits including paid time off,
medical/dental/vision insurance and 401(k) to eligible employees.
You can apply for this role through our career website.
#LI-GC1
Source : Masco Corporation