Client Service Associate II - JPMorgan Chase Bank, N.A.

The Commercial Banking Wholesale Know Your Customer Organization will be the team supporting both internal and external stakeholders to complete robust Know Your Customer reviews.

As a KYC Officer in the Commercial Banking Wholesale Know Your Customer organization, youwill partner with Bankers and Anti-Money Laundering/Know Your Customer Operations to ensure all client Know Your Customer records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at inception and renewal of client relationships.

Job Responsibilities:

• Manage client and partner expectations and understanding in a consultative way.
• Exhibit ownership of Know Your Customer/Anti-Money Laundering experience and client experience.
• Ensure deliverables are met and hold internal partners accountable.
• Demonstrate ongoing understanding of processes and work through delays and/or inefficiencies.
• Manage operational risk effectively through diligent awareness of risks in our processes.
• Escalate appropriate risk items and drive issues to closure.
• Manage client risk effectively by supporting the banker in client selection process.
• Independently manage renewal cycle of Due Diligence Forms with Relationship Management Partnership.
• Accountable for timely portfolio management while maintaining quality expectations.

Required qualifications, skills and capabilities:

• Ability to properly identify Anti-Money Laundering risks and apply the policy concepts.
• Strong verbal and written communication skills.
• Excellent time management and organizational skills.
• Strong analytical and problem-solving skills.
• Some travel may be required (less than 25%) to support various client coverage teams.

Preferred qualifications, skills and capabilities:

• BA/BS degree or equivalent work experience in financial services
• Working knowledge of risk factors that may impact specific products and industries
• Ability to multi-task effectively and leverage internal resources
• Excellent attention to detail
• Strong client focus and ability to partner with various internal groups

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans