Client Service Associate - PrideStaff

Wealth Management Firm is West Knoxville is seeking a Client Service Associate! Benefits: Medical, Dental, Vision

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Requirements:

• Must pass compliance protocols with including fingerprinting and background check (To be completed before employment begins).
• Exceptional computer skills
• Proficient in Microsoft Windows and the Microsoft Office Suite to include, Word, Excel and Outlook.
• Responsible for completion of training Modules to include operational guidelines, client service guidelines as well as industry and regulatory compliance guidelines.

•  Provide exceptional customer service and support to our clients and establish a professional working relationship to learn their specific needs and expectations
• Be the client’s trusted source for operational and administrative tasks. Assist the client in account maintenance, requests for transactions to include deposits, distributions, internal journals, transfers, etc.
• Act as the liaison between the client and the Broker Dealer’s back office departments to ensure that our clients’ needs are met.
• Strong communication and organizational skills to include positive and professional phone skills, listening, proactive client management and engagement are required.
• Responsible for resolving client problems and issues to insure client satisfaction.
• Responsible for keeping a daily task list, either physical or electronic to insure tasks are logged and followed up on until completion.
• Responsible for communicating regularly with the advisor(s) in the office to keep them informed of any client needs that the advisor
• must perform, any issues, complaints or client requests that specifically involves the advisor(s).
• Inform the advisor(s) of any office supply needs and will order supplies as necessary at the expense of the office.
• Must maintain client confidentiality in all aspects of doing business. 
• Responsible for maintaining and consistently reviewing industry and regulatory compliance rules to insure office adherence to these guidelines.

Compensation / Pay Rate (Up to): $40,000.00 - $45,000.00 Per Year