Client Service Associate - JPMorgan Chase
Tempe, AZ
About the Job
This is a dynamic environment; we are looking for someone who is self-motivated, with attention to detail.
As a Client Service Associate in the Advanced Merchant Support, you will be responsible for the oversight of the day-to-day operations with responsibility for execution of maintenance activities and ensuring compliance with policies and procedures. You will serve as an escalation point of contact for employees assisting with more complex issue resolution. You will be responsible for assisting upper-level management with research of escalated issues, and execution of defined operational objectives and reporting. You will provide quality customer service to internal customer base and must also be able to build and analyze spreadsheets as well as create and maintain department metrics.
Job responsibilities
+ Identify and implement process and department improvement initiatives.
+ Work with clients, branch managers and partners via email/zoom to successfully execute a request by explaining policies and procedures as well as collecting additional documentation.
+ Perform pipeline management and various administrative tasks such as tracking daily stats, reports, etc.
+ Work from an online queue environment and have the ability to multi-task
+ Communicate professionally with colleagues using interpersonal skills that convey a sense of ownership
+ Lead by example through self-initiative, drive, and determination
+ Assist with projects; attend project calls and assess impact to the team's processes.
+ Work under frequent interruptions, maintain a positive demeanor, and analyze complex cases
+ Own additional leadership tasks as prescribed by Senior Leadership providing a solution.
Required qualifications, capabilities, and skills
+ Be accurate and attention to detail
+ Have problem solving / critical thinking skills and ability to exercise independent judgment
+ Have experience working in a fast-paced environment under pressure and with high volume queues
+ Exercise sound judgement related to priority of work; able to shift directions as workload requires
+ Research and Analytical skills
+ Possess excellent communication skills (verbal and in writing)
+ Maintain strong attendance record of low absences and an ability to work longer days to manage case volumes is important
Preferred qualifications, capabilities, and skills
+ College Degree
+ 5 years customer service experience within the function or combination of equivalent education and job experience
+ Minimum 3 years of experience in a financial services industry
+ Demonstrate analytical and problem-solving abilities while possessing a mindset of accuracy and attention to detail
+ Strong knowledge of payment processing industry and related procedures and products
Work schedule
+ This hybrid role requires going into the office three days a week with two days flexibility to work from home; subject to change.
This position is not eligible for visa sponsorship
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
As a Client Service Associate in the Advanced Merchant Support, you will be responsible for the oversight of the day-to-day operations with responsibility for execution of maintenance activities and ensuring compliance with policies and procedures. You will serve as an escalation point of contact for employees assisting with more complex issue resolution. You will be responsible for assisting upper-level management with research of escalated issues, and execution of defined operational objectives and reporting. You will provide quality customer service to internal customer base and must also be able to build and analyze spreadsheets as well as create and maintain department metrics.
Job responsibilities
+ Identify and implement process and department improvement initiatives.
+ Work with clients, branch managers and partners via email/zoom to successfully execute a request by explaining policies and procedures as well as collecting additional documentation.
+ Perform pipeline management and various administrative tasks such as tracking daily stats, reports, etc.
+ Work from an online queue environment and have the ability to multi-task
+ Communicate professionally with colleagues using interpersonal skills that convey a sense of ownership
+ Lead by example through self-initiative, drive, and determination
+ Assist with projects; attend project calls and assess impact to the team's processes.
+ Work under frequent interruptions, maintain a positive demeanor, and analyze complex cases
+ Own additional leadership tasks as prescribed by Senior Leadership providing a solution.
Required qualifications, capabilities, and skills
+ Be accurate and attention to detail
+ Have problem solving / critical thinking skills and ability to exercise independent judgment
+ Have experience working in a fast-paced environment under pressure and with high volume queues
+ Exercise sound judgement related to priority of work; able to shift directions as workload requires
+ Research and Analytical skills
+ Possess excellent communication skills (verbal and in writing)
+ Maintain strong attendance record of low absences and an ability to work longer days to manage case volumes is important
Preferred qualifications, capabilities, and skills
+ College Degree
+ 5 years customer service experience within the function or combination of equivalent education and job experience
+ Minimum 3 years of experience in a financial services industry
+ Demonstrate analytical and problem-solving abilities while possessing a mindset of accuracy and attention to detail
+ Strong knowledge of payment processing industry and related procedures and products
Work schedule
+ This hybrid role requires going into the office three days a week with two days flexibility to work from home; subject to change.
This position is not eligible for visa sponsorship
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Source : JPMorgan Chase