Client Service Manager, Time and Attendance - Paychex

Overview:

Manages ongoing service operational functions of the Online Services department to ensure that quality setup and support services are provided to Online Services client base.

Responsibilities:

• Plans, organizes, and directs the activities of supervisors and service staff engaged in setup and service of the Online Services client base to optimize client experience.
• Provides quality service to the Online Services client base to maximize client satisfaction and retention.
• Recruits and selects qualified supervisors and service staff to support the client base.
• Sets training policy and schedule to ensure efficient and effective training of staff.
• Ensures that client setup meets operational expectations and that a successful client transfer occurs between setup and ongoing service personnel to optimize client experience.
• Maintains acceptable employee turnover rates in order to build knowledgeable staff and minimize staffing costs.
• Manages department personnel and resources to ensure the highest level of quality service to maximize client retention as measured by monthly client retention survey scores.
• Identifies and develops employees for future supervisory positions to ensure future department growth.
• Completes performance evaluations of supervisors and reviews and approves service staff performance reviews to ensure that performance management process is yielding growth, success, satisfaction, and advancement within the employee base.
• Participates in the budget process and assists Operations Manager in achieving gross profit before sales expense to ensure that the department meets productivity and profitability targets.
• Acts as Operations Manager in his/her absence to ensure that all issues and situations are resolved in a consistent and timely manner.

Qualifications:Compensation:In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $72,500-$100,000/salary. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package