Client Service Representative - Lookout Valley Veterinary Clinic
Chattanooga, TN
About the Job
Description
Lookout Valley Veterinary Clinic, located in Chattanooga, TN, is on the lookout for our next rockstar receptionist! We are known for our commitment to providing high-quality care and personalized service to our clients and their pets. We are seeking a friendly and organized Part-Time Client Service Representative to join our team. This position offers the potential to work approximately 30-32 hours per week, with the opportunity to grow into a full-time role as the clinic continues to expand.
As a Part-Time Client Service Representative, you will be the first point of contact for our clients, delivering exceptional customer service and ensuring a positive experience for everyone who visits our clinic. This role requires excellent communication skills, a strong attention to detail, and a genuine passion for helping pets and their owners. You will handle a variety of administrative tasks, from scheduling appointments to managing client inquiries, while contributing to the smooth operation of the clinic.
As a Part-Time Client Service Representative, you will be the first point of contact for our clients, delivering exceptional customer service and ensuring a positive experience for everyone who visits our clinic. This role requires excellent communication skills, a strong attention to detail, and a genuine passion for helping pets and their owners. You will handle a variety of administrative tasks, from scheduling appointments to managing client inquiries, while contributing to the smooth operation of the clinic.
Key Responsibilities
Client Interaction:
- Greet clients warmly and professionally upon arrival, ensuring a welcoming atmosphere for pets and their owners.
- Answer phone calls and emails promptly, addressing client inquiries and scheduling appointments with accuracy.
- Provide clients with information about services, treatment plans, and policies, ensuring clear and effective communication.
Administrative Duties:
- Manage appointment scheduling, including coordinating with veterinary staff to optimize clinic flow and efficiency.
- Process client check-ins and check-outs, handling payments and managing financial transactions with precision.
- Maintain and update client and patient records, ensuring that all information is accurate and confidential.
Client Education and Support:
- Educate clients on clinic procedures, preventive care, and follow-up instructions, providing guidance on how to best care for their pets.
- Address and resolve client concerns or complaints with empathy and professionalism, escalating issues to management as needed.
- Support the veterinary team by relaying important information between clients and staff, ensuring smooth communication.
Operational Support:
- Assist with the organization and management of clinic resources, including inventory of office supplies and medical records.
- Ensure the reception area is clean, organized, and stocked with necessary materials, creating a positive environment for clients.
- Collaborate with team members to support the overall functioning of the clinic and enhance the client experience.
Growth and Development:
- Demonstrate a willingness to take on additional responsibilities and learn new skills as the clinic grows.
- Explore opportunities for professional development and career advancement within the clinic, potentially transitioning to a full-time role.
Skills, Knowledge & Expertise to be Successful
Experience:
- Previous experience in a client service role is preferred, with prior experience in a veterinary or medical setting being a strong advantage.
- Familiarity with veterinary terminology and procedures is beneficial but not required.
Skills and Competencies:
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
- Proficiency in using office software and managing appointment scheduling systems. Education and Certification:
- High school diploma or equivalent required.
- Additional education or training in customer service or veterinary administration is a plus.
Personal Attributes:
- Compassionate and dedicated to providing outstanding service to clients and their pets. Flexible and adaptable, with a positive attitude and willingness to contribute to the clinic’s success.
- Strong work ethic and commitment to maintaining the clinic’s standards of care and service. Schedule:
Part-time position with an average of approximately 30 hours per week. Flexibility to pick up extra shifts and work up to 36-37 hours per week on occasion. Schedule includes weekdays and possibly weekends, with shifts assigned based on clinic needs.
What We Offer
- Competitive hourly wage, equal to experience in industry.
- Opportunities for career growth and development within the clinic.
- Supportive work environment with a focus on team collaboration.
- Employee discounts on veterinary services and products.
- Opportunities to grow into a full time employee as we continue to grow our practice!
Source : Lookout Valley Veterinary Clinic
