Client Service Representative - MSI Credit Solutions

MSI Credit Solutions is growing and looking to add to our Client Services team. Come join one of Dallas' Best Places to Work; a team that motivates, educates, and helps consumers reach their financial goals. MSI Credit Solutions provides personal growth and development opportunities to our team members. MSI Credit Solutions goal is to create a thriving, inclusive and diverse team where people love their work and working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better future. We highly value the uniqueness of every individual at our organization.

Qualifications:

• 2+ years of customer support experience
• Possess strong communication skills and attention to detail
  
• Proficient in Microsoft Office
• Must possess problem-solving ability 
• Must be reliable and punctual
• Be positive and have a driven attitude
• Experience with CRM systems and best practices
• Ability to work under pressure
• Ability to multi-task, strong time management

Responsibilities:

• Handling 35+ inbound calls daily
• Interacting with customers in a friendly and professional manner
• Handle email inquiries, routing calls to the appropriate departments
• Keep record of customer interactions, including inquiries, complaints, and feedback, as this information may be used for analysis and improvement purposes. 
• Uploading documents to existing client files
• Handling customer requests and resolving issues with a high degree of empathy and understanding
• Evaluating Credit Reports, and advising clients on ways to improve credit scores
• Provide accurate and timely information about our services
• Resolving customer complaints and inquiries in a timely and effective manner
• Maintain a high level of client satisfaction thus to maintain client retention
• Asking for referrals
• Meeting or exceeding performance goals
• Continuously learning about services, and industry trends to provide better service to customers

What we offer:

• Pay: hourly  
• Weekly Pay & Monthly Bonuses
• Free credit repair (Provided after 90 days of employment)
• Medical insurance, Dental insurance and Free Life insurance
• Vacation and paid sick time is available after 90 days of employment
• Advancement Opportunities 
• Maternity and Paternity leave

Our facilities:

• Secured facilities
• Covered parking
• Onsite we have a free fitness gym, deli, restaurant and a hotel 
  

Call our recruiting department for immediate consideration or send a updated resume.