Client Service Representative - Entry Level - OED

We are seeking a motivated and enthusiastic Entry-Level Client Service Representative to support our client engagement efforts. If you’re passionate about customer service and thrive in a fast-paced, team-oriented environment, this is the perfect opportunity to jumpstart your career in the event marketing industry!

Key Responsibilities

• Client Support: Respond promptly to client inquiries during and after events, ensuring a seamless and positive experience.
• Information Sharing: Provide accurate product and service information to clients, troubleshoot issues, and resolve concerns efficiently.
• Record Keeping: Maintain detailed and accurate records of client interactions to ensure consistency and data accuracy.
• Issue Escalation: Escalate complex issues to the appropriate teams for quick and effective resolution.
• Process Improvement: Collaborate with event teams to enhance client service procedures and improve event-related offerings.
• Policy Adherence: Follow communication guidelines and company policies to ensure a consistent client experience across all touchpoints.

Requirements

• Communication Skills: Strong verbal and written communication abilities for effective client interactions at events and during follow-ups.
• Problem-Solving Abilities: Excellent troubleshooting skills with a client-first approach to resolving issues quickly and effectively.
• Multitasking amp; Prioritization: Ability to multitask and prioritize tasks in a fast-paced, event-driven environment.
• Education: High school diploma or equivalent; customer service certifications or event-related experience is a plus.

Benefits

• Competitive Salary: Attractive starting salary with opportunities for career growth in the event marketing industry.
• Professional Development: Access to comprehensive training and career development programs designed to help you excel.
• Collaborative Work Culture: Join a supportive, team-oriented work environment that encourages growth and collaboration.
• Exciting Opportunities: Gain hands-on experience by working at high-profile events and expanding your knowledge of event marketing.