Client Service Representative (Full Time) - Animal Humane Society

Are you passionate about providing exceptional care and service to pet owners and their animals? We’re looking for a Client Service Representative to join our veterinary clinic! As a key member of our team, you’ll be the friendly face that greets customers, schedules appointments, and ensures a smooth and welcoming experience for all. Join us in making a positive impact on the lives of pets and their families! Apply today!

Application Instructions: Please include a resume and cover letter

Purpose: You are a focused and communicative team member. You provide exemplary customer service to those inquiring about and using the Veterinary Center.

Pay Rate: $18/hour

Benefits (see additional benefits below):

• Comprehensive benefits package

• 15 days of Paid Time Off in your first year

• 4 floating holidays per full calendar year

• 401k Retirement Plan

Schedule: Full-time; 40 hours/week

• Five 8-hour shifts per week

• Shift times are Tuesday-Saturday between 7:30a-5p

Location: Primarily St. Paul, MN with occasional shifts at Golden Valley, MN

Interview Process: 30 minute virtual interview followed by a virtual department meet & greet

What you will be doing:

Customer Service — Assist clients in a positive and professional manner. Communicate with clients in person and via phone and email. Prepare and ensure proper paperwork and consent forms are completed prior to services and provide discharge paperwork and after-care instructions after appointments.

Process — Obtain, record, and communicate complete and accurate pet health information. Coordinate clinic and wellness schedules. Provide accurate and efficient preparation and processing of client and patient paperwork. Communicate customer concerns, maintenance, or supply needs to direct supervisor. Make reminder, follow-up, and no-show calls for surgical patients.

Support — Assist veterinary staff with intake and discharge. Ensure the lobby is kept organized and clean.

Culture — Foster an open and inclusive work environment by modeling AHS’s behaviors and values, consistent with the vision and mission of the organization. Champion a culture of safety and promote meaningful volunteer engagement.

Other duties as assigned

Requirements

Schedule — Regular, predictable attendance, punctuality, and availability to work during operational hours as defined by leadership with the expectation to work varied hours including weekend shifts.

Experience — Customer service experience preferred.

Computer Skills — Proficient with computers, specifically, a working knowledge of Microsoft products.

Adaptability — Ability to work in a professional and positive manner with high attention to detail in a variety of situations and the willingness to assist.

Communication — Excellent interpersonal and communications skills, must have ability to work as a team member and partner collaboratively with external and internal customers and departments.

Physical & Emotional Capabilities — Must be able to handle the physical and emotional aspect of work in a clinic and animal shelter environment, including the use of euthanasia. Must be able to lift and carry up to 50 lbs.

This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Benefits

About AHS 

Every year, Animal Humane Society provides direct care and services to help nearly 100,000 animals in need across Minnesota. 

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. 

Why Work Here 

• Make a difference in the lives of animals and people 
• Join a team of coworkers who love animals as much as you do 
• Work-life balance 
• Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes  
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee ­paid supplemental life, accidental death & dismemberment and long term disability insurance. 
• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability 
• Mental Health and Counseling Support:  All employees have access to our Employee Assistance Program with 3 free counseling sessions per year 
• 401k for part time and full time staff 
• Nine paid holidays for full time staff 
• Paid floating holidays for part time and full time staff (up to 4 days per year based on start date) 
• Paid time off for part time and full time staff (amount is based on hours worked and full time/part time status) 
• Paid parent leave for full time staff 

Our Organizational Commitment to Diversity, Equity and Inclusion: 

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. 

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.