Client Service Specialist (Risk Management) - Assured Partners

Overview

Are you an expert working with insurance claims and passionate about helping clients? We are seeking candidates who want to help clients round out their risk management programs by providing them our internal tools, services & deliverables; this is your role. You will provide data and resources to assist Risk Management of the Client. You will also work with various manufacturing, real estate, residential, construction, hospitality & social services businesses. If you’ve been in service for a while, claims, or even sales, and trying to determine what that next role will be, reach out to us to learn more.

Summary:

The Client Service Specialist (Risk Management) provides high-level support to team members and clients in assessing risk-related matters and making recommendations for risk mitigation.

What You'll Do

• Follows company procedures with respect to all essential duties and responsibilities of the job.
• Delivers high level of service to clients and team members on matters related to risks associated with client business operations.
• Develops and maintains positive working relationships with clients, carriers and staff. Willingness to assume new responsibilities including performance of duties outside of normal position.  Responsible for balance within team regarding workload.  Responsible for quality of work within the team.
• Attends client meetings. Works independently with little or no supervision and achieve desired results.
• Assists in the design and implementation of risk management strategies and programs for clients.
• Completes diagnostic loss analyses and qualitative reviews to identify trends for maximum safety and risk improvement impacts for our clients. Prepares spreadsheets, graphics, charts, diagrams, and other illustrative tools to be used for presentations.
• Conducts risk assessments (including safety/prevention program review, site observations and client interviews) with a focus on safety, risk, and loss control to assist clients in property and casualty risk identification, quantification, and mitigation.
• Develops client specific risk control key performance indicators, and direct measurement of results.
• Follows, promotes, and facilitates the adoption of continuous risk improvement methodologies.
• Suggests, develops and applies objective criteria for measuring important processes.
• Collaborates with clients and their insurers to establish mutual beneficial objectives and provides alternative risk control solutions where necessary.
• Within skills and ability, provide clients with training when requested or assist clients in finding alternative training resources.
• Using project management skills to assure goals and objectives are appropriate and aligned with services delivered to exceed client expectations.
• Establish preferred relationships with third party vendors for services including, but not limited to loss control, forensic accounting, crisis management, disaster recovery, actuarial analysis, etc.
• Become proficient in the offerings of the Succeed Risk Management platform in order to evaluate which clients could benefit for utilization of the system.
• Responsibilities include training employees; planning, assigning and directing work; addressing complaints and resolving problems, in a backup capacity.

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary   
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

What You'll Need

• Three or more years Commercial Lines Account Management or Claims industry experience.
• An understanding of underwriting and insurance coverages.
• Current Property & Casualty license preferred.
• Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software
• To perform this job successfully, an individual should have strong knowledge of Agency management system; Database software; Spreadsheet software and Word Processing software.
• Must be willing to travel up to 10% of the time.