Client Services Associate - Galileo
New York City, NY
About the Job
About Us
Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.
ABOUT THE ROLE
Galileo is looking for a proactive and organized Client Services Associate, to help us ensure operational excellence across key strategic partnerships with health plan and health system partners. We are looking for someone who can roll up their sleeves to track and monitor KPIs, and work cross-functionally with Galileo teams to exceed our partners expectations.
Here's what you'll do:
- Leverage cross-functional relationships across internal Galileo teams (Product, Marketing, Insights, Data Engineering, Finance, RCM, Business Development/Sales, and Ops) to support clients on an ongoing basis, including collateral development, responses to general inquiries, standardized reporting, and issue management
- Track and monitor KPIs by partnering with key external and internal stakeholders
- Identify and unblock key operational, administrative, and clinical challenges to help us meet our goals
- Develop presentations, reports, and other materials to support client engagements and internal initiatives
- Support senior team members by managing specific project tasks and deliverables
ABOUT YOU
We would love to hear from you if you have the following or equivalent experience:
- 2-4 years of total work experience, with at least 1 year in healthcare consulting, investing, corporate strategy, or a similar role
- Experience working with health systems, payers, and/or provider groups
- Demonstrated ability to manage multiple projects and prioritize tasks effectively
- Strong communication, interpersonal skills, and ability to maintain customer focus
- Proficiency in data analysis and storytelling using visualization tools (e.g., Excel, PowerPoint, Tableau)
How We Hire
Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.
We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.