Client Services Associate - SPS-North America

Job Title:Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. The Client Services Associate sits on-site with the client and ensures the security and preservation of records.

Key Responsibilities:

• Support the onsite business center, which may include: office supply stocking, assisting with copy/print orders, conference room setup up, pantry inventory, or light facilities.
• Assisting the onsite personnel in retrieving their mail/packages and providing records management in person, by email, by phone, or similar methods.
• Monitor and listen to customers to understand inquiries and requests in order to provide accurate information and prompt assistance
• File and retrieve documents as required either, hard copy, electronically or microfiche
• Coordinate information creation, receipt, storage retrieval and disposition
• Ensure security and preservation of records in records centers and inactive records
• Exhibit excellence in customer service and the ability to serve others
• Ensure application of retention schedules to inactive records
• Answer verbal, telephone, written and E-mail inquiries, regarding records requests in an efficient manner
• Prepare new files within the records system guidelines
• Other duties as assigned

Competencies:

• Results oriented
• Driven by client satisfaction
• Strong integrity, solid business ethics
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Attention to detail
• Able to speak clearly so listeners understand, identify and understand the speech of another person
• Visual acuity
• Strong initiative required; ability to work independently with minimal direct supervision
• Flexibility in dealing with simultaneous projects
• Ability to learn skills quickly
• Reading, writing, and arithmetic skills required

Qualifications:

• High School Diploma or equivalent
• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
• Ability to lift or move 40 lbs. or greater frequently

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.