Client Services Coordinator - Lake Ridge Bank

Unlock your future in financial advising with a great opportunity to grow! As a Client Services Coordinator, you'll not only provide crucial administrative support to Financial Advisors by facilitating client servicing, account establishment, and business development, but you'll also be positioned for significant growth. Our organization is committed to helping you achieve your career goals by offering support to obtain necessary licenses, develop your skills, and advance toward becoming an Associate Financial Advisor. Join us and be a part of a team that invests in your future success!

Facilitate the servicing of existing clients

• Maintain and monitor Financial Advisor’s retention calendar, ensuring appropriate client contact, including but not limited to daily contact of existing clients.
• Maintain up-to-date status of client files as related to statements, postings and required documents and/or the updating of documents.
• Prepare materials for client reviews which may include LPL reports and Morningstar.
• Update client data sheets and risk assessment forms.
• Monitor accounts for unusual activities including but not limited to large redemptions, unusual purchases and name and address changes.
• Update any LPL account that becomes dormant or non- networked.

Support Business Development Efforts

• Prepare proposals and other materials as requested. File materials as required.
• Periodically examine sales materials to ensure that they are up-to-date and in adequate supply.
• Responsible for direct-mail activities as needed.

Establish New Accounts

• Follow established Onboarding procedures by preparing required documentation for opening new accounts. Review paperwork to ensure completeness, legibility, and accuracy. Scan and retain in client digital folders. 
• Create new customer digital files that are organized, complete, chronological, and compliant with regulations.
• Add new accounts to the representative’s retention calendar and Outlook for ticklers pertaining to reviews, birthdays, and a one-time initial follow-up letter/phone call.

Accounting/Clerical Functions

• Process all new transactions, including those involving applications, checks, and routine service work on a daily basis.
• Maintain advertising compliance file.
• Maintain correspondence file.

Other Responsibilities:

• Welcome clients and visitors to the office and provide courteous service in person and over the telephone.
• Review pending issues on a daily basis to ensure that all matters are expeditiously handled.
• Process incoming and outgoing mail as directed.
• Perform other duties as assigned or requested by the Financial Advisor, or others as needed.

• Associates degree in Finance, Accounting, Business and/or similar field of education or 1-3 years previous work experience in a similar position required. 
• Previous work experience in a financial institution and/or with financial institution products/services
• Exceptional interpersonal and communication skills (in person, phone & written) in order to communicate and relate effectively with clients, associates, vendors, etc.
• Strong analytical/critical thinking/problem solving skills
• Strong math skills with the ability to work precisely with numbers and financial calculations
• Strong attention to detail with the ability to work efficiently & accurately as well as the ability to follow up on pending items in a timely fashion
• Demonstrated ability in exercising independent judgment
• Strong organizational skills, including the ability to prioritize multiple/competing tasks and remain calm while working in a fast paced/deadline driven environment
• Demonstrated working knowledge of Microsoft Office Suite, advanced typing/keyboarding skills and the ability and willingness to learn new programs and software
• Ability to put forth the extra effort necessary to make the office a successful operation including but not limited to working additional hours that may require evenings/weekends on occasion
• Ability to maintain confidential customer information
• Ability to read, write, understand and speak English clearly
• Ability to represent the organization in a professional, positive manner

This is a full time role between the hours of 8:00 AM to 5:00 PM Monday through Friday. Flexibility in scheduling may be needed on occasion.

Lake Ridge Bank values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer. Minorities, Females, Veterans, and Individuals with Disabilities encouraged to apply.

Consistent with Lake Ridge Bank's commitment to employ and advance qualified individuals with disabilities, Lake Ridge Bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, providing documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter. If an individual needs reasonable accommodations to apply or perform a job here at Lake Ridge Bank, please contact Human Resources at (608) 849-2700 or email us.